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Forum Discussion
DrStrangelove
5 months agoNew Contributor
Browser Extension Failure - Safari
This has been a very frustrating journey - I feel like there is no support at all for this product. Where to begin? 1Password extension doesn't unlock when the main program is unlocked. I have to c...
1P_Dave
Moderator
5 months agoHello DrStrangelove! 👋
I'm sorry that you're running into a few different issues with 1Password for Safari. You can find support in a few different places:
- Here in the community from fellow community members as well as 1Password employees like myself.
- On our support page. If our chatbot isn't able to help then it'll open a support ticket for you, or you can send an email directly to support@1Password.com
That being said, I'd like you to first try the following steps:
- Close all open web browsers.
- Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
- Double-click on 1Password from your Mac's Applications folder.
- Open your web browser.
Let me know if you still see issues 1 and 2 after trying these steps. Once I hear back from you, I can help with the other issue as well.
-Dave