Forum Discussion

DrStrangelove's avatar
DrStrangelove
New Contributor
5 months ago

Browser Extension Failure - Safari

This has been a very frustrating journey - I feel like there is no support at all for this product. Where to begin? 1Password extension doesn't unlock when the main program is unlocked. I have to c...
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 months ago

Hello DrStrangelove​! 👋

I'm sorry that you're running into a few different issues with 1Password for Safari. You can find support in a few different places: 

  • Here in the community from fellow community members as well as 1Password employees like myself. 
  • On our support page. If our chatbot isn't able to help then it'll open a support ticket for you, or you can send an email directly to support@1Password.com


That being said, I'd like you to first try the following steps:

  1. Close all open web browsers.
  2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
  3. Double-click on 1Password from your Mac's Applications folder. 
  4. Open your web browser. 


Let me know if you still see issues 1 and 2 after trying these steps. Once I hear back from you, I can help with the other issue as well. 

-Dave