Forum Discussion

Lorraine_'s avatar
Lorraine_
Occasional Contributor
2 months ago
Solved

Browser extension in Firefox requires multiple attempts to unlock

For about the past couple of months, whenever I click on the 1PW icon in my browser (Firefox) toolbar, instead of immediately presenting me with the little Touch ID/PW window option, it first request...
browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Lorraine_​ 

    Thanks for answering those questions. Can you check to make sure that you have 1Password for Mac set to run in the background even if the main window is closed: 

    1. Open and unlock 1Password for Mac.
    2. Click on 1Password next to the  in the menu bar.
    3. Click Settings.
    4. Make sure that "Keep 1Password in the menu bar" and "Start at login" are both turned on.


    Then restart your Mac and try to reproduce the issue again. If those options were already on then let me know. 

    -Dave

1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
2 months ago

Hi Lorraine_​! Thanks for writing in. That behaviour really does sound frustrating, I'm sorry for the trouble here. 

I'd like to ask a few questions to help get a better idea what might be causing this:

  • If you're using 1Password in any other browsers on your Mac do you see the same behaviour?
  • If you open and unlock the 1Password for Mac desktop app directly are you prompted to use Touch ID on the first try?
  • What's the integration status of the 1Password extension in Firefox (Right click the 1Password icon in Firefox's toolbar > Settings > General)?

 

Let us know if you have any questions and thanks again!

Lorraine_'s avatar
Lorraine_
Occasional Contributor
2 months ago

Hi Timothy,

Thanks for responding. 

  • On Safari, the large login box opens and then the Touch ID opens a millisecond later, without having to prompt it again.
  • If I open the 1Password for Mac desktop app directly, the Tough ID box pops right up.
  • Integration status is Connected, and all selections are on.

Never had this problem before, it is annoying. Sometimes after prompting it several times to get the Touch ID box and unlocking it, it locks right back up again, and I have to prompt it one more time. 

  • Lorraine_'s avatar
    Lorraine_
    Occasional Contributor
    2 months ago

    Hi Dave and Timothy,

    OK, I followed Dave's suggestions and it worked. I hadn't been opening 1Password in the background, since I try to keep as few app open at a time as possible. So, thanks, Dave! 

    Interestingly, however, this behavior only started up 2-3 months ago; I had never kept 1PW open in the background, just used the browser extension, and never ran into this behavior before, so something must have changed in 1PW.

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      2 months ago

      Lorraine_​ 

      I'm glad that enabling 1Password to run in the background has resolved the issue. 

      This has been the behaviour since 1Password 8 was released, there haven't been any changes recently. You might not have seen the issue before if: 

      • You had been using 1Password 7 before.
      • The desktop app was not installed and you were unlocking using your account password. 
      • The desktop app was installed but app integration with the browser extension was turned off. 
      • The desktop app's main window was open when you unlocked 1Password. 


      Let me know if there's anything else that I can help with. 

      -Dave