Forum Discussion

Lorraine_'s avatar
Lorraine_
Occasional Contributor
2 months ago
Solved

Browser extension in Firefox requires multiple attempts to unlock

For about the past couple of months, whenever I click on the 1PW icon in my browser (Firefox) toolbar, instead of immediately presenting me with the little Touch ID/PW window option, it first request...
browser extension
macos
  • 1P_Dave's avatar
    1P_Dave
    2 months ago

    Lorraine_​ 

    Thanks for answering those questions. Can you check to make sure that you have 1Password for Mac set to run in the background even if the main window is closed: 

    1. Open and unlock 1Password for Mac.
    2. Click on 1Password next to the  in the menu bar.
    3. Click Settings.
    4. Make sure that "Keep 1Password in the menu bar" and "Start at login" are both turned on.


    Then restart your Mac and try to reproduce the issue again. If those options were already on then let me know. 

    -Dave

1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
2 months ago

Hi Lorraine_​! Thanks for writing in. That behaviour really does sound frustrating, I'm sorry for the trouble here. 

I'd like to ask a few questions to help get a better idea what might be causing this:

  • If you're using 1Password in any other browsers on your Mac do you see the same behaviour?
  • If you open and unlock the 1Password for Mac desktop app directly are you prompted to use Touch ID on the first try?
  • What's the integration status of the 1Password extension in Firefox (Right click the 1Password icon in Firefox's toolbar > Settings > General)?

 

Let us know if you have any questions and thanks again!

Lorraine_'s avatar
Lorraine_
Occasional Contributor
2 months ago

So, Timothy, do you have any thoughts about how to resolve this? 

Thanks.