Forum Discussion

safercracker823456's avatar
safercracker823456
Occasional Contributor
2 years ago

Browser extension never opens, just hangs

It doesn't open, it just hangs, for about two weeks now. 1Password Version: 8.10.35 Extension Version: 2.24.2 OS Version: Windows 10 Pro Browser: Chrome/Firefox
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
2 years ago

Hello safercracker823456, typerlc! Thank you for writing in. I am sorry about the problem you are experiencing with the 1Password extension.

So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com.

With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/146353/
  • Your forum username.
  • A console log:
  • First, please recreate the issue you are experiencing.
  • Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/.
  • Attach the file to your email.

After emailing in, you will receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting both of you. 🙂

-Evon