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Former Member's avatar
Former Member
3 years ago

Browser extension no longer offering Touch ID

Hi,

It might be coincidence, but I've just updated to 1Password for Mac 8.9.14 (80914009) and now 1Password for Firefox and Chrome no longer offer the ability to unlock with Touch ID, the main 1Password app, however, can still be unlocked with Touch ID.

Do you have any ideas what I can do to get it working again?
I did think it might be wise to just roll back the version of 1Password (just to see if that made a difference), but I couldn't find anywhere to download previous versions?

I've restarted, browser, 1P and my Mac – I've also disabled and re-enabled all Touch ID settings. I have uninstalled and reinstalled 1P extension for both Firefox and Chrome and neither offer Touch ID still.

Thanks

1Password Version: 8.9.14
Extension Version: 2.5.1
OS Version: 13.2
Browser:_ Firefox

macos

17 Replies

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  • Former Member's avatar
    Former Member
    3 years ago

    Well that lasted for 3 websites, now the issue is back.

  • Former Member's avatar
    Former Member
    3 years ago

    After checking lots of settings I closed chrome and reopened it and bingo back in again.

  • Former Member's avatar
    Former Member
    3 years ago

    FYI: A temporary fixed by someone on Reddit has been posted: https://www.reddit.com/r/1Password/comments/10naloj/comment/j69q1pc/

  • Former Member's avatar
    Former Member
    3 years ago

    Same here. Exact same behaviour. I'm an I.T. Engineer so have done all the normal testing, re-installing etc. This has happened to me before and I can't remember if it righted itself or I had to do something drastic. Hopefully they can get something rolling to address this.
    Annoyingly, the Safari (cough cough) extension works perfectly when I tested that.

  • Former Member's avatar
    Former Member
    3 years ago

    1password for mac is set to update automatically.
    It has updated itself to version 8.9.14
    Now the integration with https://addons.mozilla.org/en-US/firefox/addon/1password-x-password-manager/ version 2.5.1 is broken
    meaning I have to log into and unlock the 1password desktop app and browser extension separately.
    Previously both apps would unlock with touch id.

  • Former Member's avatar
    Former Member
    3 years ago

    Having the same problem that TouchID on Chrome extension isn't working after a full upgrade of everything today moved to
    Mac: Macbook Pro 14-inch M1 Pro
    OS Version: MacOS (Ventura) 13.2
    1password: 8.9.14
    Browser Version: Chrome Version 109.0.5414.119 (Official Build) (arm64)
    Extension version: 2.6.0

    Hoping to get confirmation team can reproduce and has been accepted as a bug to fix.
    thank you!

  • Former Member's avatar
    Former Member
    3 years ago

    Can confirm, lost TouchID functionality in Firefox as well. It appears the browser extension is unable to find the native app. I tried re-installing both the extension, and the desktop app, but no luck. Getting the following errors for the browser extensions when I debug:


    Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist.
    Desktop app port disconnected. Error: No such native application com.1password.1password7

    Could be wrong, but I think I've been on 1Password 8 for a while now, so not sure why it's looking for a 1Password 7 file.

    1Password Version: 8.9.14
    Extension Version: 2.5.1
    OS Version: MacOS (Ventura) 13.2
    Browser Version: Firefox v109