Browser extension not unlocking even when app is unlocked

Hello nciiis, thank you for your reply.

I appreciate the feedback you’ve provided on your experience with 1Password 8's user interface. I’m sorry to hear it’s been less than stellar. We’re always working to improve the experience, and I’ll share your feedback about checkboxes and focus with the team.

Based on the information you've shared so far, the option to connect 1Password 7 to the 1Password extension helper has been toggled off. Therefore, it appears that 1Password in the browser is having trouble communicating with the 1Password 8 desktop app.

So that I can take a closer look at the issue you’re experiencing, I’d like to request that you send us some information to mailto:support+forum@1Password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144835
• Your forum username: nciiis
• A diagnostics report from 1Password 8 and a console log:
• First, please recreate the issue you're experiencing.
• Then save a console log for 1Password in the browser using the steps here -> https://support.1password.com/cs/extension-console-log/
• Lastly, generate a diagnostic report from the 1Password app (desktop app) using the steps here -> https://support.1password.com/diagnostics/
• Attach both files to your next reply.

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I’ll be able to locate your message and make sure it’s gotten to the right place.

I look forward to assisting you further.

-Evon

ref: PB-38718752