Forum Discussion

Former Member

3 years ago

The 1Password for Windows installer does not install on Windows 11

Downloaded 1PasswordSetup-latest.exe file version 8.10.9.46 to install on Windows 11 Business version 10.0.22621 on a Lenovo 21BT001PUS running a 12th Gen Intel i7 with 16Gb RAM. Ran the file with Ad...

macos

steph_giles

1Password Team

3 years ago

Hey @AngeP,

I'm sorry for the trouble you are having.

After changing your Account Password you may need to sign in with your old password first in order to give it a chance to sync. Can you give this a try and let me know how you get on?

Recent Discussions

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I am able to open 1Password in my browser screen by going thru the 1password website and Signin. However, when I try to use the browser extension it does not accept my master password. This is happening on both my Windows 10 computer and my Linux machine. Both are running Firefox. I have been using the extension with no problems for a very long time. I recently changed my master password and after this it has stopped working.

\n\n

1Password Version: Not Provided
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\nOS Version: Win 10
\nBrowser:_ Firefox 105.0.2

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\n\n

1Password Version: Not Provided
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\nOS Version: Win 10
\nBrowser:_ Firefox 105.0.2

"},"Conversation:conversation:64670":{"__typename":"Conversation","id":"conversation:64670","solved":false,"topic":{"__ref":"ForumTopicMessage:message:64670"},"lastPostingActivityTime":"2022-10-20T23:52:23.000-07:00","lastPostTime":"2022-10-20T23:52:23.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:64670":{"__typename":"ModerationData","id":"moderation_data:64670","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:64670_1":{"__typename":"Revision","id":"revision:64670_1","lastEditTime":"2022-10-14T01:02:18.000-07:00"},"ForumReplyMessage:message:64672":{"__typename":"ForumReplyMessage","id":"message:64672","conversation":{"__ref":"Conversation:conversation:64670"},"author":{"__ref":"User:user:17244"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:64670/message:64672","revisionNum":1,"uid":64672,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Browser extension stopped working","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:64672"},"parent":{"__ref":"ForumTopicMessage:message:64670"},"body":"

Hey @AngeP,

\n\n

I'm sorry for the trouble you are having.

\n\n

After changing your Account Password you may need to sign in with your old password first in order to give it a chance to sync. Can you give this a try and let me know how you get on?

","body@stringLength":"260","rawBody":"

Hey @AngeP,

\n\n

I'm sorry for the trouble you are having.

\n\n

After changing your Account Password you may need to sign in with your old password first in order to give it a chance to sync. Can you give this a try and let me know how you get on?

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-10-14T01:48:54.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:64672_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":3},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1754925389163":{"__typename":"CachedAsset","id":"theme:customTheme1-1754925389163","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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