Forum Discussion

New Contributor

2 months ago

Browser Extension Unlock Shows Black Box

This might be just a MS Edge thing as that's the browser I'm using, but when I click to unlock the browser extension I'm just getting a small black box pop up on my screen. There's no content within ...

browser extension

windows

npdublin

New Contributor

2 months ago

I rebooted my PC the other day and since then I noticed the issue has resolved at least for now.

I just checked and Hardware Acceleration was enabled, so I've turned that off for now. If the black box starts to happen again then I'll follow the above instructions and report back.

1P_Dave

Moderator

2 months ago

npdublin

Thank you for the update, if the issue returns then let me know and I can help further. 🙂

-Dave

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Extension Unlock Shows Black Box","id":"message:155409","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:155409","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:14279"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:155409"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:155409"},"body@stripHtml({\"truncateLength\":200})":" This might be just a MS Edge thing as that's the browser I'm using, but when I click to unlock the browser extension I'm just getting a small black box pop up on my screen. There's no content within ...","body@stringLength":"923","rawBody":"

Thankfully I also have the Windows app installed and unlocking that does sync with the browser extension and when you unlock via the windows app the black box goes away, which would suggest it is the unlock popup but its just not rendering anything for some reason.

Anyone else experiencing this?

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npdublin

Thank you for the update, if the issue returns then let me know and I can help further. 🙂

-Dave

","body@stringLength":"321","rawBody":"

Thank you for the update, if the issue returns then let me know and I can help further. 🙂

-Dave

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