Browser extensions not syncing unlocked status with desktop app

1Password 8 should resolve these issues. If you're still having these problems, please email us to mailto:support+x@1password.com and send us the following:
- A short description of the problem.
- The extension's log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/

The problem went away for me when I manually upgraded to v8.

I've been having this problem on multiple computers for at least the last month or so. V8 too.

@pinoybear:

Thank you! I confirm that I have managed to locate your message in our system :+1: I see that you are already in touch with my colleagues via email, so I will let you continue the conversation over there :)

ref: SIX-72931-727

I opened ticket #SIX-72931-727

Thank you

@pinoybear:

Can you please send us https://1password.community/discussion/comment/599824/#Comment_599824 so we can take a closer look for you?

After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

Hi ana, no it's not and it is being inconsistent because yesterday I wasn't have the issue all the time.

Just now, I woke up my Win11 laptop from sleep and unlocked 1pasword with Windows Hello (fingerprint). I launched Firefox and the 1Password addon was still locked and I had to use my master password.

I restarted my laptop and the it happened again: unlocked the desktop app, but the firefox and Chrome addon are locked requiring my master password.

Thank you

Hi @pinoybear!

If you have the Integrate with 1Password setting enabled, the lock state should be synced. If you turn that setting off and on again once, is the connection established again?