Browser extensions not syncing unlocked status with desktop app
I'm using the Windows desktop app v7.9.828 and v2.1.4 of Firefox and Chrome apps.
In the recent past, the browser extensions have stopped syncing their unlocked status withthe desktop app; I now need to unlock each extension in the browser when I first load it even if the desktop app is already unlocked. I have "Integrate with 1password app" enabled in both browsers. I see this on two other PCs I have.
Were the browser apps changed to not sync their lock/unlock status with the desktop app anymore?
TIA
1Password Version: 7.9.828 Extension Version: 2.1.4 OS Version: Windows 11
1Password 8 should resolve these issues. If you're still having these problems, please email us to mailto:support+x@1password.com and send us the following:
- A short description of the problem.
- The extension's log: https://support.1password.com/cs/extension-console-log/
- A diagnostics report: https://support.1password.com/diagnostics/
Thank you! I confirm that I have managed to locate your message in our system :+1: I see that you are already in touch with my colleagues via email, so I will let you continue the conversation over there :)
Hi ana, no it's not and it is being inconsistent because yesterday I wasn't have the issue all the time.
Just now, I woke up my Win11 laptop from sleep and unlocked 1pasword with Windows Hello (fingerprint). I launched Firefox and the 1Password addon was still locked and I had to use my master password.
I restarted my laptop and the it happened again: unlocked the desktop app, but the firefox and Chrome addon are locked requiring my master password.
If you have the Integrate with 1Password setting enabled, the lock state should be synced. If you turn that setting off and on again once, is the connection established again?
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I'm using the Windows desktop app v7.9.828 and v2.1.4 of Firefox and Chrome apps.
\n\n
In the recent past, the browser extensions have stopped syncing their unlocked status withthe desktop app; I now need to unlock each extension in the browser when I first load it even if the desktop app is already unlocked. I have \"Integrate with 1password app\" enabled in both browsers. I see this on two other PCs I have.
\n\n
Were the browser apps changed to not sync their lock/unlock status with the desktop app anymore?
\n\n
TIA
\n\n\n\n
1Password Version: 7.9.828 \nExtension Version: 2.1.4 \nOS Version: Windows 11
","body@stringLength":"667","rawBody":"
I'm using the Windows desktop app v7.9.828 and v2.1.4 of Firefox and Chrome apps.
\n\n
In the recent past, the browser extensions have stopped syncing their unlocked status withthe desktop app; I now need to unlock each extension in the browser when I first load it even if the desktop app is already unlocked. I have \"Integrate with 1password app\" enabled in both browsers. I see this on two other PCs I have.
\n\n
Were the browser apps changed to not sync their lock/unlock status with the desktop app anymore?
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TIA
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1Password Version: 7.9.828 \nExtension Version: 2.1.4 \nOS Version: Windows 11
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1Password 8 should resolve these issues. If you're still having these problems, please email us to mailto:support+x@1password.com and send us the following: \n- A short description of the problem. \n- The extension's log: https://support.1password.com/cs/extension-console-log/ \n- A diagnostics report: https://support.1password.com/diagnostics/
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The problem went away for me when I manually upgraded to v8.
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I've been having this problem on multiple computers for at least the last month or so. V8 too.
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@pinoybear:
\n\n
Thank you! I confirm that I have managed to locate your message in our system :+1: I see that you are already in touch with my colleagues via email, so I will let you continue the conversation over there :)
\n\n
ref: SIX-72931-727
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I opened ticket #SIX-72931-727
\n\n
Thank you
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@pinoybear:
\n\n
Can you please send us https://1password.community/discussion/comment/599824/#Comment_599824 so we can take a closer look for you?
\n\n
After you have sent the email, please post the ticket number you received so we can locate your message and connect it with this forum discussion.
\n\n
Looking forward to your message!
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Hi ana, no it's not and it is being inconsistent because yesterday I wasn't have the issue all the time.
\n\n
Just now, I woke up my Win11 laptop from sleep and unlocked 1pasword with Windows Hello (fingerprint). I launched Firefox and the 1Password addon was still locked and I had to use my master password.
\n\n
I restarted my laptop and the it happened again: unlocked the desktop app, but the firefox and Chrome addon are locked requiring my master password.
\n\n
Thank you
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Hi @pinoybear!
\n\n
If you have the Integrate with 1Password setting enabled, the lock state should be synced. If you turn that setting off and on again once, is the connection established again?
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