Forum Discussion
Browser req pw always, instead of using biometric & windows hellow
I have the same problem and I followed the same steps, even pulling a diagnostic report, it seems to make mention of Biometrics, but it feels like it's not saving to TPM, only using Windows Hello, once you've added the master password on a new startup.
Even if we could find out where to check, would be a step to see what's possibly causing this issue.
I am currently running the MSIX version, so it could have an effect on that.
2025-05-18T07:48:31.342+00:00 [1P:data\op-account-system-unlock\src\lib.rs:806] Adding system unlock key. Verifying keysets can be decrypted.
2025-05-18T07:48:31.344+00:00 [1P:data\op-account-system-unlock\src\lib.rs:812] Adding system unlock key. Encrypting muk.
2025-05-18T07:48:31.344+00:00 [1P:data\op-account-system-unlock\src\lib.rs:818] Adding system unlock key. Updating account.
2025-05-18T07:48:39.939+00:00 [1P:app\op-app\src\app\backend\lock_screen.rs:93] System unlock is enabled: true
2025-05-18T07:48:39.940+00:00 [1P:foundation\op-system-auth\src\lib.rs:329] Biometry is available for 1 or more accounts
2025-05-18T07:48:40.162+00:00 [1P:app\op-app\src\app\backend\lock_screen.rs:93] System unlock is enabled: true
2025-05-18T07:48:40.162+00:00 [1P:foundation\op-system-auth\src\lib.rs:329] Biometry is available for 1 or more accounts
2025-05-18T10:56:38.277+00:00 [1P:app\op-app\src\app\backend\lock_screen.rs:93] System unlock is enabled: true
2025-05-18T12:29:00.745+00:00 [1P:foundation\op-system-auth\src\lib.rs:329] Biometry is available for 1 or more accounts
- Algorithm Name: RSA
Name: S-1-5-{redacted}/ef8{redacted}/S-1-5-{redacted}//1Password-Enclave-Key
Algorithm Name: RSA
I'm not sure what to add to this at this point. I know it worked and now it doesn't, yet my TPM is still considered live and correct.
I wonder if the 1PW credentials that are meant to be stored in the TPM are not being?