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mgrobins
New Contributor
2 months ago

Browser req pw always, instead of using biometric & windows hellow

Hi, I use 1 password on my windows 11 PC. I have a fingerprint reader and my motherboard has TPM 2.0.  I have setup 1pw to use windows hello to unlock when I use the app or browser and yet ever...
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mgrobins's avatar
mgrobins
New Contributor
2 months ago
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I thought a workaround may be to have the 1PW app start on windows boot. This only results in the app requesting my fingerprint... then requesting the password /facepalm. 100% of the time.

Whatever is happening it is definitely an app problem and possibly associated with the TPM / TPM driver. 

I have an Asus x870 Tuf Wifi Gaming motherboard. Latest bios and drivers. Latest windows 11 install. Windows Hello active and working. I use a "Local account" for windows (by necessity) and sync my browsers. 

This problem is present on Edge and Chrome.

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req pw always, instead of using biometric & windows hellow","id":"message:156339","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156339","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:20557"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:156339"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156339"},"body@stripHtml({\"truncateLength\":200})":" Hi, I use 1 password on my windows 11 PC. I have a fingerprint reader and my motherboard has TPM 2.0.  I have setup 1pw to use windows hello to unlock when I use the app or browser and yet ever...","body@stringLength":"1401","rawBody":"

Hi,

I use 1 password on my windows 11 PC. I have a fingerprint reader and my motherboard has TPM 2.0. 

I have setup 1pw to use windows hello to unlock when I use the app or browser and yet every time I need it in Edge or Chrome it wants the password. Every time. 

It used to be that my fingerprint would be requested and pw occasionally based on my settings. Now it just seems stuffed and it's down right annoying. 

Windows hello on login to Windows - it uses my fingerprint... so that's functioning. 

I have tried resetting my TPM data, checked my TPM is functioning properly using CLI.... I'm thinking it's just that 1pw is screwed and this is a long standing bug now.

Am I required to open the 1pw app every time I start my PC as a workaround? I think that will allow the browser plug in to work properly or is that method broken too? 

It used to work so I'm hoping not to be told I have to open the app and login to it each time I boot in. 

I've searched all over for advice and reddit is full of posts with this issue talking about it being broken for months. No one really explains how it's meant to work in detail... just instructions written for people who already know what they are doing or a list of steps that don't explain anything about what the actions trigger.

","kudosSumWeight":1,"postTime":"2025-05-18T03:41:04.654-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:156339_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":89},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi,

I use 1 password on my windows 11 PC. I have a fingerprint reader and my motherboard has TPM 2.0. 

I have setup 1pw to use windows hello to unlock when I use the app or browser and yet every time I need it in Edge or Chrome it wants the password. Every time. 

It used to be that my fingerprint would be requested and pw occasionally based on my settings. Now it just seems stuffed and it's down right annoying. 

Windows hello on login to Windows - it uses my fingerprint... so that's functioning. 

I have tried resetting my TPM data, checked my TPM is functioning properly using CLI.... I'm thinking it's just that 1pw is screwed and this is a long standing bug now.

Am I required to open the 1pw app every time I start my PC as a workaround? I think that will allow the browser plug in to work properly or is that method broken too? 

It used to work so I'm hoping not to be told I have to open the app and login to it each time I boot in. 

I've searched all over for advice and reddit is full of posts with this issue talking about it being broken for months. No one really explains how it's meant to work in detail... just instructions written for people who already know what they are doing or a list of steps that don't explain anything about what the actions trigger.

"},"Conversation:conversation:156339":{"__typename":"Conversation","id":"conversation:156339","solved":false,"topic":{"__ref":"ForumTopicMessage:message:156339"},"lastPostingActivityTime":"2025-05-23T08:07:39.047-07:00","lastPostTime":"2025-05-23T08:07:39.047-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:156339":{"__typename":"ModerationData","id":"moderation_data:156339","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:156339_1":{"__typename":"Revision","id":"revision:156339_1","lastEditTime":"2025-05-18T03:41:04.654-07:00"},"ForumReplyMessage:message:156383":{"__typename":"ForumReplyMessage","id":"message:156383","conversation":{"__ref":"Conversation:conversation:156339"},"author":{"__ref":"User:user:20557"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156339/message:156383","revisionNum":1,"uid":156383,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Browser req pw always, instead of using biometric & windows hellow","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156383"},"parent":{"__ref":"ForumTopicMessage:message:156339"},"body":"

I thought a workaround may be to have the 1PW app start on windows boot. This only results in the app requesting my fingerprint... then requesting the password /facepalm. 100% of the time.

Whatever is happening it is definitely an app problem and possibly associated with the TPM / TPM driver. 

I have an Asus x870 Tuf Wifi Gaming motherboard. Latest bios and drivers. Latest windows 11 install. Windows Hello active and working. I use a \"Local account\" for windows (by necessity) and sync my browsers. 

This problem is present on Edge and Chrome.

","body@stringLength":"597","rawBody":"

I thought a workaround may be to have the 1PW app start on windows boot. This only results in the app requesting my fingerprint... then requesting the password /facepalm. 100% of the time.

Whatever is happening it is definitely an app problem and possibly associated with the TPM / TPM driver. 

I have an Asus x870 Tuf Wifi Gaming motherboard. Latest bios and drivers. Latest windows 11 install. Windows Hello active and working. I use a \"Local account\" for windows (by necessity) and sync my browsers. 

This problem is present on Edge and Chrome.

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