Forum Discussion

New Contributor

2 months ago

Browser req pw always, instead of using biometric & windows hellow

Hi, I use 1 password on my windows 11 PC. I have a fingerprint reader and my motherboard has TPM 2.0. I have setup 1pw to use windows hello to unlock when I use the app or browser and yet ever...

browser extension

windows

TataruTaru

Dedicated Contributor

31 days ago

Issue

Every time I start my PC and open the 1Password desktop app, it asks for my master password before showing the Windows Hello prompt. This occurs after every reboot or system start, even though Windows Hello is enabled and working normally elsewhere.

My Current Configuration

TPM 2.0 is enabled, activated, and owned.
Windows Hello (PIN login) works without issue on Windows login.
1Password's "Use the Trusted Platform Module with Windows Hello" setting is enabled.
I’m using the MSIX version of 1Password (from the BETA).

Troubleshooting Steps Taken

Checked TPM Status:Get-WmiObject -Namespace "Root\CIMV2\Security\MicrosoftTPM" -Class Win32_TPMOutput:
- IsActivated_InitialValue: True
- IsEnabled_InitialValue: True
- IsOwned_InitialValue: True
Reviewed diagnostic logs:
- Error: Failed to authenticate via Windows Hello: Error code 0x80090014
- Message: TPM access error or key mismatch
- Log line: Could not get key from unlocked account!
Tried the following:
- Uninstalled 1Password and deleted all local app data
- Removed the browser extension
- Reinstalled both the MSIX and MSI versions
- Issue persisted across all reinstall attempts
TPM Reset Test:
- Booted into BIOS
- Turned TPM off, rebooted, then turned it on again
Switched to EXE Version:
- Installed the standalone EXE version from 1Password’s website
- Windows Hello worked immediately after reboot — no master password required

Final Outcome

The MSIX version consistently asks for the master password after a reboot and does not reliably use Windows Hello to unlock directly.
The EXE version, after TPM reset, works as expected and unlocks using Windows Hello even after a full system restart.
I’ve decided to stick with the EXE version for now, as it offers stable Windows Hello support on boot.

(Post was re-written to cut down on the rambling)

1P_Dave

Moderator

30 days ago

TataruTaru

Thank you for helping us to test the MSIX beta and for the detailed information! I can confirm that you're running into a known issue with the MSIX version of 1Password for Windows that our development team is currently investigating. For the time being being, using the EXE version is the best workaround since it isn't affected by the issue.

I'm sorry for the inconvenience.

-Dave

#37637

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req pw always, instead of using biometric & windows hellow","id":"message:156339","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156339","revisionNum":1,"repliesCount":10,"author":{"__ref":"User:user:20557"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:156339"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156339"},"body@stripHtml({\"truncateLength\":200})":" Hi, I use 1 password on my windows 11 PC. I have a fingerprint reader and my motherboard has TPM 2.0. I have setup 1pw to use windows hello to unlock when I use the app or browser and yet ever...","body@stringLength":"1401","rawBody":"

Hi,

I use 1 password on my windows 11 PC. I have a fingerprint reader and my motherboard has TPM 2.0.

I have setup 1pw to use windows hello to unlock when I use the app or browser and yet every time I need it in Edge or Chrome it wants the password. Every time.

It used to be that my fingerprint would be requested and pw occasionally based on my settings. Now it just seems stuffed and it's down right annoying.

Windows hello on login to Windows - it uses my fingerprint... so that's functioning.

I have tried resetting my TPM data, checked my TPM is functioning properly using CLI.... I'm thinking it's just that 1pw is screwed and this is a long standing bug now.

Am I required to open the 1pw app every time I start my PC as a workaround? I think that will allow the browser plug in to work properly or is that method broken too?

It used to work so I'm hoping not to be told I have to open the app and login to it each time I boot in.

I've searched all over for advice and reddit is full of posts with this issue talking about it being broken for months. No one really explains how it's meant to work in detail... just instructions written for people who already know what they are doing or a list of steps that don't explain anything about what the actions trigger.

","kudosSumWeight":1,"postTime":"2025-05-18T03:41:04.654-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:156339_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":88},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:156339":{"__typename":"Conversation","id":"conversation:156339","solved":false,"topic":{"__ref":"ForumTopicMessage:message:156339"},"lastPostingActivityTime":"2025-05-23T08:07:39.047-07:00","lastPostTime":"2025-05-23T08:07:39.047-07:00","unreadReplyCount":10,"isSubscribed":false},"ModerationData:moderation_data:156339":{"__typename":"ModerationData","id":"moderation_data:156339","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:156339_1":{"__typename":"Revision","id":"revision:156339_1","lastEditTime":"2025-05-18T03:41:04.654-07:00"},"ForumReplyMessage:message:156476":{"__typename":"ForumReplyMessage","id":"message:156476","conversation":{"__ref":"Conversation:conversation:156339"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:156339/message:156476","revisionNum":2,"uid":156476,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Browser req pw always, instead of using biometric & windows hellow","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:156476"},"parent":{"__ref":"ForumReplyMessage:message:156460"},"body":"

TataruTaru

I'm sorry for the inconvenience.

-Dave

#37637

","body@stringLength":"650","rawBody":"

I'm sorry for the inconvenience.

-Dave

#37637

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