Forum Discussion
Browser req pw always, instead of using biometric & windows hellow
ModeratorHello mgrobins and TataruTaru! 👋
I'm sorry that you're being prompted for your account password more often than expected. So that I can better understand the situation can you tell me the following:
- When you're asked for your account password in the browser, can you still unlock the 1Password desktop app using Windows Hello? Or does that also prompt you for your account password?
- Do you have the "Use the Trusted Platform Module with Windows Hello" option turned on in the desktop app's settings: Manage your settings
- Do you have TPM 2.0 enabled: Enable TPM 2.0 on your PC
- Are you using the beta MSIX installer? Or the EXE installer?
I look forward to hearing from you.
-Dave
Good day Dave,
I have done more testing following Tataru's outcomes. I now have a functional setup.
1. Clear TPM and re-register it.
2. Uninstall Beta and reinstall standard channel for windowsx64.
NOTE: I changed to MSIX to try and fix this issue.
3. Tested TPM and it reports:
AMD version 6.32.0.6, specification 2.0
PPI Spec v1.3, TPM Spec sub-version 1.59 (Thurs Jun 18 2020), PC Client spec version 1.05.
Attestation and storage= ready.
When I load the 1pw app or browser extension I am now asked for the PW once, and the biometric check for fingerprint is shown. Then on reboot it only asks for biometric.
I can't offer advice on what has changed.
I did make another system change: Under Device Security I enabled "Local Security Authority Protection" (both it and core isolation were disabled due to an unrelated driver).
I hope this helps identify the cause because this did arise out of nowhere and it still seems it's an issue on MSIX unless the act of reinstallation was the fix. I'll reinstall MSIX at some near time and see.
