Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

Browser verification broken

Problem Browser extension won't connect to the desktop app, just says "problems connecting" under extension settings (chrome-extension://aeblfdkhhhdcdjpifhhbdiojplfjncoa/app/app.html#/page/setting...
browser extension
steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @rekoil,

I'm sorry for the trouble you are having with 1Password and Brave. Can you start by checking on two things for me:

  • Can you check for updates in Brave, I notice mine has just updated to Version 1.60.118
  • In addition, can you confirm that Brave is installed in your Applications folder on your Mac along with 1Password?

If things are still not working as expected, can you send over the console log so we can take a closer look? Here's how: https://support.1password.com/cs/extension-console-log/

Please attach the log to an email to support+forum@1password.com with a link to this thread.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you!