Forum Discussion

Anthony4578's avatar
Anthony4578
New Contributor
7 months ago
Solved

Bug - Password Generator on password field, only shows for known sites

Hello,

It seems the password generator only shows on the password field of a website, it the site previously has a password added.

As below, it shows not items, a password cannot be generated.

Once a site is saved then the option appears:-

The time we need a password generated is before have created a password and saved it in 1P.

browser extension
feature request
windows
  • 1P_Dave's avatar
    1P_Dave
    7 months ago

    Hello Anthony4578! 👋

    I'm sorry that 1Password isn't suggesting a new password when registering for a new account for the community. This issue is specific to websites powered by our community vendor and the team is investigating. 

    For the time being, you can generate a new password manually by using the password generator in the pop-up rather than in the inline menu: Create a custom password

    Have you seen the issue on any other websites? If you have then can you tell me which ones? 

    -Dave

4 Replies

  • Anthony4578's avatar
    Anthony4578
    New Contributor
    7 months ago

    First site it has happened on since post.  https://www.hydrospares.co.uk/confirm.php when checking out and asking for a password.  

    Being able to right-click > 1Password > Generate Password would be good.  Alternatively, the Generate Password button from the Chrome extension should be always visible - at the moment users have to find it inside the menu items.  I think it would be better if always displayed like the  New Item, or immediately on a right-click.  

     

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 months ago

      Anthony4578​ 

      Thank you for the website address and the screenshot. It looks like I'm not able to get to the password field because you have to put in an address into the website in question after checking out. So that I can investigate this further, can you send in the following: 

      1. A screenshot of the page showing the password field in question.
      2. The webpage's page structure.


      How to get the page structure: 

      1. Open the website in question until you can see the search field that you're referring to.
      2. Right-click on the page and click "1Password - Password Manager" > Help > Collect Page Structure.


      Attach the resulting JSON file to an email message addressed to support@1password.com

      With your email please include:

      • A link to this thread: https://www.1password.community/discussions/1password/bug---password-generator-on-password-field-only-shows-for-known-sites/152379
      • Your forum username: Anthony4579
      • Please do not post the file here on the forum.


      You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

      -Dave

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 months ago

    Hello Anthony4578! 👋

    I'm sorry that 1Password isn't suggesting a new password when registering for a new account for the community. This issue is specific to websites powered by our community vendor and the team is investigating. 

    For the time being, you can generate a new password manually by using the password generator in the pop-up rather than in the inline menu: Create a custom password

    Have you seen the issue on any other websites? If you have then can you tell me which ones? 

    -Dave

    • Anthony4578's avatar
      Anthony4578
      New Contributor
      7 months ago

      Thanks, Dave,

      I have experienced it elsewhere, but not often.  I will note the sites the next time it occurs.

      I have tested on three sites and all those were working.