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Solved
Bug: 1Password Browser Extension and Standalone App connection problem
Hi,
I recently noticed that 1Password's Browser Extension (Edge / Brave) have connection problem with the standalone app.
Scenario 1:
When I unlock the standalone app it does not unlock its browser extension app. And I have to enter the password again to unlock the browser extension's app.
Browser extension is locked but standalone is unlockedScenario 2:
When browser extension is unlocked it does not unlock the standalone app (which I believe was always the case, but I am not sure), but when I manually lock the standalone it does not lock the browser extension's app.
Browser extension unlocked but standalone app is lockedAlso, I noticed there is a "connection problem" from the browser extension app.
I have reinstalled both browser extension as well as standalone but the issue is same, also for both EDGE and Brave browser.
My current standalone version
1Password for Windows 8.11.18 (81118036)
Hello nullptr7! 👋
I'm sorry for the delay in replying. It sounds like communication between 1Password in the browser and the 1Password desktop app isn't working properly. If you're still seeing the issue today then try all of the steps in this article:
If that still doesn't work then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/bug-1password-browser-extension-and-standalone-app-connection-problem/164587
- Your forum username: nullptr7
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
7 Replies
NRS-28948-482
Going to send a bug report myself, too.
I got the same issue with edge and tried every available solution, even complete reinstall of the app and extension.- 1P_Dave
Moderator
Hello nullptr7! 👋
I'm sorry for the delay in replying. It sounds like communication between 1Password in the browser and the 1Password desktop app isn't working properly. If you're still seeing the issue today then try all of the steps in this article:
If that still doesn't work then I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:- A link to this thread: https://www.1password.community/discussions/1password/bug-1password-browser-extension-and-standalone-app-connection-problem/164587
- Your forum username: nullptr7
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!-Dave
I'm encountering the same problem. I've applied the fix described with no success.
Support Ticket IDQ-41339-942.
