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poconi's avatar
poconi
Frequent Contributor
4 months ago

Bug: Browser won’t unlock with the correct password

This bug only occurs when the PC is started up (it does not happen after resuming from sleep).

If I enter the password in the 1Password for Windows app, it launches normally, but when I click the 1Password extension in the browser (Chrome) and enter the correct password, it displays “The password is incorrect” and fails to unlock.

I have double- and triple-checked by eye and entered the correct password each time, but I still couldn’t unlock it.
If anyone else is experiencing the same issue, please leave a comment.

1Password for Windows Beta 8.10.80-18 (MNIX)
1Password in the browser Beta 8.10.80-18
Google Chrome 137.0.7151.56 (Official Build) (64-bit)
Windows 11 Home 24H2 26100.4202

betas
browser extension
windows

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 months ago

    Hello poconi​! 👋

    I'm sorry that you're running into issues when unlocking 1Password in the browser. It sounds like the communication between the desktop app and the browser extension isn't working. Try this: 

    1. Open and unlock 1Password for Windows.
    2. Click your account or collection at the top of the sidebar and click Settings.
    4. Click Browser.
    5. Turn "Connect with 1Password in the browser" off and then back on.

    Then in the browser: 

    6. Open your browser.
    7. Right-click on the 1Password icon in your browser's toolbar and click Settings.
    8. Make sure that "Integrate this extension with the 1Password desktop app" is on. 

    If that still doesn't work then, when the issue occurs the next time, do you see a green dot in the browser settings page? Or a different colored dot and an error message? Did the issue only start happening recently?

    -Dave