Forum Discussion

nimvio's avatar
nimvio
Super Contributor
4 years ago

Bug? Changes I Made Via The 1Password.com Web App Weren't Updating In 1Password 8.x.x Desktop App

I just noticed when I was trying to make changes to an item on the web app -- specifically, I was moving an item from one vault to another -- the changes weren't being updated or refreshed in the des...
betas
Alvin_L_1P's avatar
Alvin_L_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey nimvio:

I understand that any edits made on 1Password.com are not immediately reflected in the 1Password 8 for Mac app. We'll need to take a closer look at your current set up. Could you send us a diagnostics report from your Mac? Here are the steps:

  1. Open and unlock the 1Password 8 Beta for Mac app.
  2. From the menu bar, select 1Password > Preferences > Advanced.
  3. Select 'Send Diagnostics'.

Attach the diagnostics to an email message addressed to support+forum@1password.com (change the 'To:' address to this one from the default). With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much! 😊

Alvin