Bug: Firefox extension says Firefox needs update but browser disagrees, broken desktop integration

@ddoern That's great to hear!

Thanks for the fast reply Steph. A restart solved the problem before I got to your steps.

@xnor on behalf of Joy and Steph you are welcome! Let me know if you have any questions or feedback about how we can improve 1Password.

thanks @Joy_1P and steph_giles

Hey @xnor,

Good news! You can now update to 1Password for Mac 8.9.11 where we have published a fix to the stable version.

Have a great weekend!

Hey @xnor! We don't have an ETA on when the fix will come to the production version of the app. However, you can keep up with our release notes here: https://releases.1password.com

That will be the best to find out about all updates and fixes!

Hey steph_giles ,

I updated to the nightly channel and everything is working as expected now!
Is there an ETA for the next "Production" release that might have this fix? I would probably switch back once that is out.

Thanks!

Hey @ddoern,

I'm sorry for the trouble, can you start with the below steps to see if it improves things:

1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
2. Quit Firefox by right clicking its icon in the Dock and selecting "Quit".
3. Open and unlock 1Password.
4. Open Firefox and test if it is working properly.

In addition, I would recommend updating to 1Password 8 to enjoy all of our new features and fixes. Here's how: https://support.1password.com/upgrade-mac/.

Let us know how you get on!

I'm running 1Password 7.9.8 with Firefox 108 on an iMac running MacOS 12.6.2 (latest MacOS my older machine can run)

I upgraded MacOS last night and now clicking the "i" icon (top menu bar, if that's the right term) doesn't open 1Password in Firefox. When I switch to Chrome clicking the icon opens 1Password normally.

I've never had this issue before, seems pretty clearly related to the new MacOS.

Hey @xnor,

It looks like you may be running into an issue that is affecting some users on MacOS 10.15. My first suggestion would be to update your MacOS to the latest version however I understand that this may not be possible.

We have published a fix to the latest nightly build of 1Password for Mac if you would like to give it a try:

1. Open and unlock 1Password.
2. Click your account or collection at the top of the sidebar and choose Settings.
3. Click Advanced, then set “Release channel” to Nightly.

Let us know how you get on!