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Anonymous
2 years ago

BUG: Still can't auto fill apps from quick access in Windows

When opening quick access on Windows there is still no option to fill an app and dragging and dropping from there does nothing. 1Password obviously has the ability to auto-type this information as it...
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Still can't auto fill apps from quick access in Windows","id":"message:129871","revisionNum":1,"repliesCount":9,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:129871"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:129871"},"body@stripHtml({\"truncateLength\":200})":" When opening quick access on Windows there is still no option to fill an app and dragging and dropping from there does nothing. 1Password obviously has the ability to auto-type this information as it...","body@stringLength":"1143","rawBody":"

When opening quick access on Windows there is still no option to fill an app and dragging and dropping from there does nothing. 1Password obviously has the ability to auto-type this information as it does this no problem when I drag and drop from the main window or the \"open in new item window\" window.

\n\n

I thought the change to quick access was supposed to make it quicker and easier for users to use their passwords? In reality it's just adding extra steps and is actually quicker and easier to open the full app, search for your item and fill from there because that's basically what you have to do anyway, just using quick access to open the app instead of opening it directly. It's been this way since the \"feature\" was released in the downgrade from 1P7 to 1P8. I really expected it to be fixed by now.

\n\n

Can we get any idea of when this basic functionality will start working as advertised?

\n\n
\n\n

1Password Version: 1Password for Windows 8.10.20 (81020021)
\nExtension Version: N/A
\nOS Version: Windows 11 Pro Version OS build 23H2 22631.2506
\nBrowser: N/A

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When opening quick access on Windows there is still no option to fill an app and dragging and dropping from there does nothing. 1Password obviously has the ability to auto-type this information as it does this no problem when I drag and drop from the main window or the \"open in new item window\" window.

\n\n

I thought the change to quick access was supposed to make it quicker and easier for users to use their passwords? In reality it's just adding extra steps and is actually quicker and easier to open the full app, search for your item and fill from there because that's basically what you have to do anyway, just using quick access to open the app instead of opening it directly. It's been this way since the \"feature\" was released in the downgrade from 1P7 to 1P8. I really expected it to be fixed by now.

\n\n

Can we get any idea of when this basic functionality will start working as advertised?

\n\n
\n\n

1Password Version: 1Password for Windows 8.10.20 (81020021)
\nExtension Version: N/A
\nOS Version: Windows 11 Pro Version OS build 23H2 22631.2506
\nBrowser: N/A

"},"Conversation:conversation:129871":{"__typename":"Conversation","id":"conversation:129871","solved":false,"topic":{"__ref":"ForumTopicMessage:message:129871"},"lastPostingActivityTime":"2023-11-01T11:33:12.000-07:00","lastPostTime":"2023-11-01T11:33:12.000-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:129871":{"__typename":"ModerationData","id":"moderation_data:129871","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:129871_1":{"__typename":"Revision","id":"revision:129871_1","lastEditTime":"2023-10-27T17:49:13.000-07:00"},"ForumReplyMessage:message:129877":{"__typename":"ForumReplyMessage","id":"message:129877","conversation":{"__ref":"Conversation:conversation:129871"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":129877,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: BUG: Still can't auto fill apps from quick access in Windows","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:129877"},"parent":{"__ref":"ForumTopicMessage:message:129871"},"body":"

Former Member

\n\n

Hahaha. I love it when random people on the internet leave comments that start with \"I didn't bother to read your comment. Here's my hot take without understanding the point you were making.\" No bother though, I wasn't replying to you so you didn't have to read it.

\n\n

That said I will take the time to read and respond to you, referencing back to points I made in my admittedly very long rant.

\n\n
\n

enter \"epi\" - the first and only found entry is my \"Epic Games\" entry

\n
\n\n

As I mentioned, this isn't always the case for everyone. Some of us have a lot of passwords saved, and sometimes even multiple for the same site/app, sometimes in different vaults. Your experience is not always the same as someone else's.

\n\n
\n

press ctrl-o to open the 1Password entry in its extra window

\n
\n\n

As I mentioned, there's a lot of unnecessary keyboard shortcuts to remember here. My suggestion was to allow us to set this as the default action instead of hiding it away and making \"open in browser\" the default. Alternatively, they could improve quick access to the point where opening the \"new window\" isn't required to solve basic tasks. Besides, the point I was making was that trying to log in with quick access (as is the recommended way by 1Password every time the subject comes up) is slower and offers a worse experience. I assume you agree since you admit opt to use the \"new window\" instead - as do I for the record, hence my comment about the app being faster than quick access.

\n\n
\n

with the mouse, I drag the username entry from the 1Password window to the Launcher username input field.

\n
\n\n

This goes against what I can only assume is the official 1Password policy of \"use the shortcuts\" given how often that's their response whenever the subject comes up. Which again, was the point I was making. Why can't we drag and drop from quick access without having to open the \"new window\" to so it? And if they're so keen on pushing us towards keyboard shortcuts, why not have a shortcut which works the same as dragging and dropping? Just hide the window and auto type the username/password where the cursor already was before opening quick access.

\n\n
\n

But once I unlocked 1Password, it stays unlocked except I explicitly lock it. I activated Windows Hello use and TPM use, so it's not required to ever enter the full long account password, except once every 30 days.

\n
\n\n

Not everyone has the same setup and therefore not everyone has the same experience. Some people have stricter security requirements that prevent them from keeping their password manager unlocked indefinitely. Some people don't have access to Windows Hello or TPM. And those experiences are suffering and being shrugged off as user error or the feature working as intended by 1Password support when clearly it's not. My point was that it's not a great way to be treating paying customers who are having a bad experience.

\n\n
\n

In my opinion, this is a very acceptable workflow that's hard to make even shorter:

\n
\n\n

Great. You're entitled to that opinion. You do agree that other people are also entitled to their opinions as well though, right? Like the one that it's not an acceptable workflow and is actually fairly trivial to make the process shorter and simpler. Again, as I mentioned, all the pieces to do so are already in place, they just aren't wired up. I provided suggestions of how this could be done.

\n\n
\n

Don't use copy+paste!

\n
\n\n

\"Don't use the application in the way the developers designed and intended it to be used\" is not a valid criticism of my opinion. If anything, it only backs up what I was saying: there's a problem with the official recommended workflow which needs to be addressed - hence my very long and detailed comments.

\n\n
\n

If there was a TOTP input required, it would just be a 3rd field to drag+drop from 1Password to the app.

\n
\n\n

Again, the discussion is about quick access (not 1Password) and how it's very much not working as advertised to the point that we need to use the \"new window\" or full app to get basic functionality that should be there. As it stands, quick access is how 1Password is recommending that users interact with the software but it doesn't even have feature parity with the 1Password app itself for the most basic functionality expected of a password manager - filling in passwords.

\n\n

TL;DR just to sum up my point here so you don't have to read through my more detailed comments: if you find that more often than not you're only using quick access to launch the application (either the full app or the \"new window\") so you can do what you need to do, then there's clearly a usability issue with quick access itself which needs to be addressed. It's not fulfilling the purpose it's claiming to serve and for some reason 1Password doesn't seem interesting in doing anything about that. It's great that you found a workaround that you're happy with, but it doesn't mean there isn't a problem. As I mentioned a few times, I want to like quick access. I want to use quick access. I can see a lot of potential benefit to it, but the way it's working now is insufficient to the point where we as users have to work around it rather than with it. I just want to see it improved and turned into something more usable.

\n\n

Thanks for taking the time to share your experience and thoughts on the matter. I hope you have a great day.

","body@stringLength":"5639","rawBody":"

\n\n

Hahaha. I love it when random people on the internet leave comments that start with \"I didn't bother to read your comment. Here's my hot take without understanding the point you were making.\" No bother though, I wasn't replying to you so you didn't have to read it.

\n\n

That said I will take the time to read and respond to you, referencing back to points I made in my admittedly very long rant.

\n\n
\n

enter \"epi\" - the first and only found entry is my \"Epic Games\" entry

\n
\n\n

As I mentioned, this isn't always the case for everyone. Some of us have a lot of passwords saved, and sometimes even multiple for the same site/app, sometimes in different vaults. Your experience is not always the same as someone else's.

\n\n
\n

press ctrl-o to open the 1Password entry in its extra window

\n
\n\n

As I mentioned, there's a lot of unnecessary keyboard shortcuts to remember here. My suggestion was to allow us to set this as the default action instead of hiding it away and making \"open in browser\" the default. Alternatively, they could improve quick access to the point where opening the \"new window\" isn't required to solve basic tasks. Besides, the point I was making was that trying to log in with quick access (as is the recommended way by 1Password every time the subject comes up) is slower and offers a worse experience. I assume you agree since you admit opt to use the \"new window\" instead - as do I for the record, hence my comment about the app being faster than quick access.

\n\n
\n

with the mouse, I drag the username entry from the 1Password window to the Launcher username input field.

\n
\n\n

This goes against what I can only assume is the official 1Password policy of \"use the shortcuts\" given how often that's their response whenever the subject comes up. Which again, was the point I was making. Why can't we drag and drop from quick access without having to open the \"new window\" to so it? And if they're so keen on pushing us towards keyboard shortcuts, why not have a shortcut which works the same as dragging and dropping? Just hide the window and auto type the username/password where the cursor already was before opening quick access.

\n\n
\n

But once I unlocked 1Password, it stays unlocked except I explicitly lock it. I activated Windows Hello use and TPM use, so it's not required to ever enter the full long account password, except once every 30 days.

\n
\n\n

Not everyone has the same setup and therefore not everyone has the same experience. Some people have stricter security requirements that prevent them from keeping their password manager unlocked indefinitely. Some people don't have access to Windows Hello or TPM. And those experiences are suffering and being shrugged off as user error or the feature working as intended by 1Password support when clearly it's not. My point was that it's not a great way to be treating paying customers who are having a bad experience.

\n\n
\n

In my opinion, this is a very acceptable workflow that's hard to make even shorter:

\n
\n\n

Great. You're entitled to that opinion. You do agree that other people are also entitled to their opinions as well though, right? Like the one that it's not an acceptable workflow and is actually fairly trivial to make the process shorter and simpler. Again, as I mentioned, all the pieces to do so are already in place, they just aren't wired up. I provided suggestions of how this could be done.

\n\n
\n

Don't use copy+paste!

\n
\n\n

\"Don't use the application in the way the developers designed and intended it to be used\" is not a valid criticism of my opinion. If anything, it only backs up what I was saying: there's a problem with the official recommended workflow which needs to be addressed - hence my very long and detailed comments.

\n\n
\n

If there was a TOTP input required, it would just be a 3rd field to drag+drop from 1Password to the app.

\n
\n\n

Again, the discussion is about quick access (not 1Password) and how it's very much not working as advertised to the point that we need to use the \"new window\" or full app to get basic functionality that should be there. As it stands, quick access is how 1Password is recommending that users interact with the software but it doesn't even have feature parity with the 1Password app itself for the most basic functionality expected of a password manager - filling in passwords.

\n\n

TL;DR just to sum up my point here so you don't have to read through my more detailed comments: if you find that more often than not you're only using quick access to launch the application (either the full app or the \"new window\") so you can do what you need to do, then there's clearly a usability issue with quick access itself which needs to be addressed. It's not fulfilling the purpose it's claiming to serve and for some reason 1Password doesn't seem interesting in doing anything about that. It's great that you found a workaround that you're happy with, but it doesn't mean there isn't a problem. As I mentioned a few times, I want to like quick access. I want to use quick access. I can see a lot of potential benefit to it, but the way it's working now is insufficient to the point where we as users have to work around it rather than with it. I just want to see it improved and turned into something more usable.

\n\n

Thanks for taking the time to share your experience and thoughts on the matter. I hope you have a great day.

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