Forum Discussion

dougt's avatar
dougt
New Contributor
7 months ago

Bug: Unable to log into tesla.com

When the 1Password extension is installed in Chrome, I can not log into tesla.com. The error message I get is: ""Your device or network is blocking access to required security tools. Please disable ...
browser extension
1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
7 months ago

Hi dougt,

Thanks for reporting this! I can confirm this same behavior in Chrome on a Mac, though it seems to work fine in Firefox, so we'll do some investigating.

As a workaround in Chrome, you can also select the 1Password extension in Chrome, select the Tesla item, select the three vertical dots, and choose Don't sign in automatically and that seems to prevent the issue. Apologies for the extra steps!

Screenshot of the settings menu in the 1Password browser extension

 

ref: #34242

SustainE's avatar
SustainE
New Contributor
1 month ago

Any update on this, I am also running into this challenge, it allows me to manually sign in, but then I directed to a 403 Forbidden Page

Thanks

  • Trevor_1P's avatar
    Trevor_1P
    Icon for Moderator rankModerator
    1 month ago

    Hi SustainE​,

    I don't have an update to share on the original issue, though I've gone ahead and added your report to our internal tracker for it.

    To confirm, is this occurring after you've chosen the "Don't sign in automatically" option mentioned in my colleague's reply above?

    If so, are you seeing the same error mentioned in the original post or is it a generic 403 error? Do you see the same error if you manually type in your credentials?

    Looking forward to your reply!