Forum Discussion

rstaad's avatar
rstaad
New Contributor
3 years ago

Can’t access one of my vaults with autofill

I have had 1Password for years and never experienced this issue. I have two vaults, "Personal" and "Shared." For some reason, as of today, I cannot access "personal" at all when opening the app...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello rstaad! 👋

(I've removed some of your images since they show you email addresses and usernames, please keep in mind that this is a public forum.)

I'm sorry that you're not seeing one of your vaults. Can you check to see if you might have turned on Travel Mode: Use Travel Mode to remove vaults from your devices when you travel

Travel Mode is a feature that allows you to temporarily remove certain vaults from the 1Password app on your devices. If Travel Mode isn't turned on then can you check the followings:

  1. Open and unlock the 1Password app on your iPhone.
  2. Tap the icon for your account or collection at the top left.
  3. Select your entire account, not a single collection.
  4. Tap Items at the bottom of the screen.

Do you see your Personal vault listed here? I look forward to hearing from you.

-Dave