Forum Discussion

Former Member's avatar
Former Member
3 years ago

Can’t open attached passport pdf file, was working on 1Password 7

Version 8.9.5 fails to open passport pdf file attached to passport item, created huge issue for me when I needed to show it
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @abstractny! 👋

I'm sorry to hear that you were unable to open an attached PDF. Are you still unable to open the PDF now? If yes, then can you tell me a little more about what happens when you try to open the PDF? Do you receive an error message?

Can you also tell me if you were connected to either cellular data or WiFi when you tried to open the PDF?

I look forward to hearing from you. 🙂