Forum Discussion

Former Member's avatar
Former Member
4 years ago

Can’t sync passwords across devices

We upgraded our family plan to 8.9.4 and although I can log into my desktop app fine, when I try to use the same password to login to my iPhone I get an error, “We weren’t able to sign in to your acc...
ios
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @aarsvoldj! 👋

I'm sorry to hear that you're unable to sign in on your iPhone. I recommend sending an email to support+forum@1Password.com so that our support team can dig deeper. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave