Forum Discussion

Anonymous's avatar
Anonymous
4 years ago

Can I unInstall and Re-Install 1Password on my iPhone?

my iPhone 1Password Vaults are hopelessly out of sync with my iMac Vaults. I am hoping that a simple re-Install will clean up my iPhone. 1Password Version: Not Provided Extension Version: ...
ios
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @etwolff:

Since it sounds like you might have some items that are out of sync, deleting the 1Password app from your iPhone might cause you to lose data. Given this, before you take any steps, it sounds like the best thing to do would to get in touch with us so we can take a look at your specific setup to avoid you losing data. I'd like to ask you to create some diagnostics reports, one from each of your devices:

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!