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larrysleonard12's avatar
larrysleonard12
New Contributor
3 years ago

can login to chrome at 1password website but cannot login to chrome extension.

in chrome I can login at the chrome website but my password fails when I try to login on the chrome extension or at the top of my computer tray 1Password Version: 10.01.3 Extension Version: ...
browser extension
Former Member's avatar
Former Member
3 years ago

Hi larrysleonard12, just to check, do you have both your Account Password and Secret Key? Could you clarify if you can sign into your account at 1Password.com? Can you check if all your data is present in your account at 1Password.com?

If you have your Account Password and Secret Key, and all your data is present at 1Password.com, then we can walk you through resetting the 1Password desktop app and extension. Please let us know.