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Former Member

3 years ago

Cannon upgrade to 1 PW 8

Cannot upgrade to 1 PW 8. Using Mac Ver 12.6 Monterey. The zip file seems to work but the installer file will not open. Any help is appreciated. Noah TN 1Password Version: 7.9.6 (7090600...

macos

1P_Dave

Moderator

3 years ago

Hello @1NoahTN! 👋

I'm sorry to hear that you're having trouble installing 1Password on your Mac. Can you please try the following steps:

Restart your Mac
Download a new copy of the installer from our website: https://1password.com/downloads/mac/
Right-click on the downloaded ZIP file and then click Archive Utility (not WinZip)
Once the installer is extracted, double-click on "1Password Installer.app"

If that doesn't work then can you tell me if you see any error messages when you try to run the installer?

-Dave

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upgrade to 1 PW 8","id":"message:78192","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:78192","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:78192"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:78192"},"body@stripHtml({\"truncateLength\":200})":" Cannot upgrade to 1 PW 8. Using Mac Ver 12.6 Monterey. The zip file seems to work but the installer file will not open. Any help is appreciated. \nNoah TN \n\n \n\n 1Password Version: 7.9.6 (7090600...","body@stringLength":"339","rawBody":"

Cannot upgrade to 1 PW 8. Using Mac Ver 12.6 Monterey. The zip file seems to work but the installer file will not open. Any help is appreciated.
\nNoah TN

\n\n

1Password Version: 7.9.6 (70906003)
\nExtension Version: Not Provided
\nOS Version: Mac OS 12.6
\nBrowser:_ Safari

\n","kudosSumWeight":0,"postTime":"2022-10-23T15:18:39.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:78192_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":45},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Cannot upgrade to 1 PW 8. Using Mac Ver 12.6 Monterey. The zip file seems to work but the installer file will not open. Any help is appreciated.
\nNoah TN

\n\n

1Password Version: 7.9.6 (70906003)
\nExtension Version: Not Provided
\nOS Version: Mac OS 12.6
\nBrowser:_ Safari

"},"Conversation:conversation:78192":{"__typename":"Conversation","id":"conversation:78192","solved":false,"topic":{"__ref":"ForumTopicMessage:message:78192"},"lastPostingActivityTime":"2022-10-24T12:54:15.000-07:00","lastPostTime":"2022-10-24T12:54:15.000-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:78192":{"__typename":"ModerationData","id":"moderation_data:78192","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:78192_1":{"__typename":"Revision","id":"revision:78192_1","lastEditTime":"2022-10-23T15:18:39.000-07:00"},"ForumReplyMessage:message:78193":{"__typename":"ForumReplyMessage","id":"message:78193","conversation":{"__ref":"Conversation:conversation:78192"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:78192/message:78193","revisionNum":1,"uid":78193,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Cannon upgrade to 1 PW 8","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:78193"},"parent":{"__ref":"ForumTopicMessage:message:78192"},"body":"

Hello @1NoahTN! 👋

\n\n

I'm sorry to hear that you're having trouble installing 1Password on your Mac. Can you please try the following steps:

\n\n

Restart your Mac
Download a new copy of the installer from our website: https://1password.com/downloads/mac/
Right-click on the downloaded ZIP file and then click Archive Utility (not WinZip)
Once the installer is extracted, double-click on \"1Password Installer.app\"

\n\n

If that doesn't work then can you tell me if you see any error messages when you try to run the installer?

\n\n

-Dave

","body@stringLength":"701","rawBody":"

Hello @1NoahTN! 👋

\n\n

I'm sorry to hear that you're having trouble installing 1Password on your Mac. Can you please try the following steps:

\n\n

Restart your Mac
Download a new copy of the installer from our website: https://1password.com/downloads/mac/
Right-click on the downloaded ZIP file and then click Archive Utility (not WinZip)
Once the installer is extracted, double-click on \"1Password Installer.app\"

\n\n

If that doesn't work then can you tell me if you see any error messages when you try to run the installer?

\n\n

-Dave

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