Forum Discussion

Former Member's avatar
Former Member
4 years ago

Cannot access the documents(pdf/jpg) anymore on S21

When I try to access my old documents in the 1password app & open the section where my file is supposed to be, It doesn't have any link/button to view anymore. It only has the title of the document. ...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
4 years ago

HI @adkathy thanks for your reply! If you've received a reply from us via email we can continue our conversation there. If you sent in an email but didn't receive a reply, you can share the code ( it will appear similar to: [#ABC-12345-678] ) with us here so we can be sure to follow up.

For others looking through the thread, if you tap Categories > + and only see Server, or an abbreviated list of item types reinstalling 1Password for Android should resolve the issue. Confirm you can sign in to your account on the 1Password website or another 1Password app before uninstalling 1Password for Android.