Forum Discussion

Former Member's avatar
Former Member
4 years ago

cannot add account in new device

Hello everybody

I subscribed the Family plan.
I try to "setup another device" in my iPhone 7Plus, I scan the QRCode from both my laptop or iOS device, I type the password, but I always get that red ribbon that doesn't show me any information.

I have uninstalled and reinstalled the app, the problem remains.

1Password Version: 7.8.1
Extension Version: Not Provided
OS Version: iOS 15.0

ios

2 Replies

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @JoséMoreira:

    Thanks for letting us know about this. I'm glad to hear you were able to get it working.

    Cheers!

  • Former Member's avatar
    Former Member
    4 years ago

    Solved by doing a factory reset.