When 1PW is locked on both the desktop app and Safari browser, if I unlock 1PW from the browser the desktop app icon will unlock, but not the browser. See below screenshot. At this point I have to click the 'Open 1Password' button to actually open it.
If I do this in the reverse order and unlock the desktop icon first, then when I open the browser it's unlocked and working properly. Any idea why it won't unlock properly when doing it from the browser?
Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as possible. Please continue the conversation there.
The solution didn't work. First thing in the morning the plug in appears, identifies the target page and displays the correct login but does not respond to autofill.
If it helps I am running a 2019 Intel Mac with an i7 processor and 32MB. The system is Ventura V13.7.5.
I'm sorry that the suggestion didn't help. So that I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Sorry, that didn't work. If it helps I'm on an 2019 Intel Mac, with a i7 processor and 32MB running Ventura 13.7.5. This problem may only have surfaced after the upgrade to 13.7.5 (can't be absolutely certain of that).
I'm sorry that you're unable to unlock 1Password from Safari. If unlocking 1Password using the desktop app works then it sounds like you might be running into an issue where the communication between the browser extension and the desktop app isn't working correctly. Our developers have a work item open to investigate this further and hopefully develop a fix soon.
For the time being, can you try the following workaround:
Right-click the 1Password icon in Safari's toolbar and select Settings.
In the General section, toggle the Integrate this extension with the 1Password desktop app option off and on again.
Does this allow you to unlock 1Password from Safari? Let me know if it doesn't.
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plugin not unlocking","id":"message:152892","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:152892"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:152892"},"body":"
When 1PW is locked on both the desktop app and Safari browser, if I unlock 1PW from the browser the desktop app icon will unlock, but not the browser. See below screenshot. At this point I have to click the 'Open 1Password' button to actually open it.
If I do this in the reverse order and unlock the desktop icon first, then when I open the browser it's unlocked and working properly. Any idea why it won't unlock properly when doing it from the browser?
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When 1PW is locked on both the desktop app and Safari browser, if I unlock 1PW from the browser the desktop app icon will unlock, but not the browser. See below screenshot. At this point I have to click the 'Open 1Password' button to actually open it.
If I do this in the reverse order and unlock the desktop icon first, then when I open the browser it's unlocked and working properly. Any idea why it won't unlock properly when doing it from the browser?
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If I do this in the reverse order and unlock the desktop icon first, then when I open the browser it's unlocked and working properly. Any idea w...","replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQzMTEsMTU0MzEx","node":{"__ref":"ForumReplyMessage:message:154311"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQzMTEsMTU0MTg1","node":{"__ref":"ForumReplyMessage:message:154185"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQzMTEsMTU0MTc4","node":{"__ref":"ForumReplyMessage:message:154178"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQzMTEsMTUzMDM2","node":{"__ref":"ForumReplyMessage:message:153036"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQzMTEsMTUyOTk5","node":{"__ref":"ForumReplyMessage:message:152999"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQzMTEsMTUyOTQ5","node":{"__ref":"ForumReplyMessage:message:152949"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQzMTEsMTUyOTQ4","node":{"__ref":"ForumReplyMessage:message:152948"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwzOTowfGludCwxNTQzMTEsMTUyODkz","node":{"__ref":"ForumReplyMessage:message:152893"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:152892":{"__typename":"Conversation","id":"conversation:152892","solved":true,"topic":{"__ref":"ForumTopicMessage:message:152892"},"lastPostingActivityTime":"2025-04-08T13:56:15.686-07:00","lastPostTime":"2025-04-08T13:56:15.686-07:00","unreadReplyCount":15,"isSubscribed":false},"ModerationData:moderation_data:152892":{"__typename":"ModerationData","id":"moderation_data:152892","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTI4OTItc1RjSEQ3?revision=1\"}":{"__typename":"AssociatedImage","url":"https://www.1password.community/t5/s/cuxzj43862/images/bS0xNTI4OTItc1RjSEQ3?revision=1","title":"Screenshot 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Safari plugin not unlocking","moderationData":{"__ref":"ModerationData:moderation_data:154311"},"body":"
support ticket ID is SJN-46637-196.
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Thank you for posting the Support ID. One of my colleagues will send you a reply via email as soon as possible. Please continue the conversation there.
\n
-Dave
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I thought I had already answered this.
The solution didn't work. First thing in the morning the plug in appears, identifies the target page and displays the correct login but does not respond to autofill.
If it helps I am running a 2019 Intel Mac with an i7 processor and 32MB. The system is Ventura V13.7.5.
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I'm sorry that the suggestion didn't help. So that I can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser:
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
\n
\n
A link to this thread: https://www.1password.community/discussions/1password/safari-plugin-not-unlocking/152892/replies/154185
\n
Your forum username: Jack_allen
\n
\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n
-Dave
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Sorry, that didn't work. If it helps I'm on an 2019 Intel Mac, with a i7 processor and 32MB running Ventura 13.7.5. This problem may only have surfaced after the upgrade to 13.7.5 (can't be absolutely certain of that).
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","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"71","kudosSumWeight":0,"postTime":"2025-03-12T08:26:06.978-07:00","lastPublishTime":"2025-03-12T08:26:06.978-07:00","metrics":{"__typename":"MessageMetrics","views":129},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:152892/message:153036","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjB8aW50LDE1MzA1NSwxNTMwNTU","node":{"__ref":"AcceptedSolutionMessage:message:153055"}}]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:153055":{"__typename":"ModerationData","id":"moderation_data:153055","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:153055":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:55"},"id":"message:153055","revisionNum":1,"uid":153055,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumReplyMessage:message:153036"},"conversation":{"__ref":"Conversation:conversation:152892"},"subject":"Re: Safari plugin not unlocking","moderationData":{"__ref":"ModerationData:moderation_data:153055"},"body":"
Former Member
\n
Thank you for posting the Support ID! Please continue the conversation with my colleagues over email.
\n
-Dave
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Former Member
\n
I'm sorry that those steps didn't resolve the issue. I'd like to ask you to create a diagnostics report from 1Password in your browser:
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
\n
\n
A link to this thread: https://www.1password.community/discussions/1password/safari-plugin-not-unlocking/152892/replies/152999
\n
Your forum username: Moonpup
\n
\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
\n
-Dave
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-12T06:18:52.890-07:00","lastPublishTime":"2025-03-12T06:18:52.890-07:00","metrics":{"__typename":"MessageMetrics","views":110},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:152892/message:153019","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:152949":{"__typename":"ModerationData","id":"moderation_data:152949","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:152949":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:55"},"id":"message:152949","revisionNum":1,"uid":152949,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:152892"},"conversation":{"__ref":"Conversation:conversation:152892"},"subject":"Re: Safari plugin not unlocking","moderationData":{"__ref":"ModerationData:moderation_data:152949"},"body":"
Hello Former Member! 👋
\n
I'm sorry that you're unable to unlock 1Password from Safari. If unlocking 1Password using the desktop app works then it sounds like you might be running into an issue where the communication between the browser extension and the desktop app isn't working correctly. Our developers have a work item open to investigate this further and hopefully develop a fix soon.
\n
For the time being, can you try the following workaround:
\n\n
Right-click the 1Password icon in Safari's toolbar and select Settings.
\n
In the General section, toggle the Integrate this extension with the 1Password desktop app option off and on again.
\n\n
Does this allow you to unlock 1Password from Safari? Let me know if it doesn't.
\n
-Dave
\n
#35453
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Anyone have suggestions on how to fix this?
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Edit to add: This is on my iMac desktop. I also have a MacBook Pro, and Safari unlocks properly on that one.
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I'm getting exactly the same problem. The Safari plugin is displaying but not responding. Starts to work if I load 1Password first.
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I'm sorry that you're seeing the same issue. Can you try these steps:
\n\n
Make sure that you have a copy of your [Emergency Kit](https://support.1password.com/emergency-kit/#get-your-emergency-kit).
\n
Right click the 1Password icon in your browser's toolbar and choose Settings.
\n
Under General, disable \"Integrate this extension with the 1Password desktop app\".
\n
Under Accounts & Vaults, sign out of your account. (You may need your Secret Key from your Emergency Kit to sign back in).
\n
Sign back into your account.
\n
Go back to General, and re-enable \"Integrate this extension with the 1Password desktop app\".
\n\n
Let me know if that doesn't work.
\n
-Dave
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