Forum Discussion

Dedicated Contributor

2 months ago

1P is putting incorrect expiration date in credit card form

I am having a continuing problem with 1P not putting in the correct expiration date of a credit card when I use it to make a purchase. I believe it is only happening with one website for a bill for some design services. Requires me to change the expiration date that 1P puts in and it is correct in my credit card list on 1P.

discussion

macos

4 Replies

1P_SimonH
Community Manager
2 months ago
Hi BenBob,

I'm sorry for the annoyance! Is the website where you're running into this publicly-accessible so 1Password staff can investigate or is the payment form only visible to clients?
- BenBob
  Dedicated Contributor
  2 months ago
  Thank yu SimonH - no, unfortunately, it is a private site - billing for design services from my designer. I don't think it has this problem on public sites.
  - TimG1P
    Moderator
    2 months ago
    BenBob
    
    Thank you for sharing those details. Since the page is not publicly accessible, I'd like to ask you to collect the HTML page structure for this form and share it with our team via email so that we can file a report with our Development team:
    
    1. Navigate to the credit card filling form in question in your web browser. Ensure that the form is blank and has not been filled.
    
    2. Right-click on the form and select 1Password - Password Manager > Help > Collect Page Structure.
    
    3. This will save a collected_page_structure.json file to your Downloads folder. Or prompt you to select where to save the file, depending on how you've set up to download files in your browser.
    
    Attach the JSON file to an email message addressed to support@1password.com
    
    With your email please include:
    
    A link to this thread: https://www.1password.community/discussions/1password/1p-is-putting-incorrect-expiration-date-in-credit-card-form/158980/replies/159034
    
    Your forum username: BenBob
    
    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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1P is putting incorrect expiration date in credit card form","moderationData":{"__ref":"ModerationData:moderation_data:159020"},"body":"

Hi BenBob,

I'm sorry for the annoyance! Is the website where you're running into this publicly-accessible so 1Password staff can investigate or is the payment form only visible to clients?

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Thank yu SimonH - no, unfortunately, it is a private site - billing for design services from my designer. I don't think it has this problem on public sites.

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BenBob

Thank you for sharing those details. Since the page is not publicly accessible, I'd like to ask you to collect the HTML page structure for this form and share it with our team via email so that we can file a report with our Development team:

1. Navigate to the credit card filling form in question in your web browser. Ensure that the form is blank and has not been filled.

2. Right-click on the form and select 1Password - Password Manager > Help > Collect Page Structure.

3. This will save a collected_page_structure.json file to your Downloads folder. Or prompt you to select where to save the file, depending on how you've set up to download files in your browser.

Attach the JSON file to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/1p-is-putting-incorrect-expiration-date-in-credit-card-form/158980/replies/159034
Your forum username: BenBob

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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