Forum Discussion

Former Member's avatar
Former Member
3 years ago

Cannot auto fill on Adyen.help

https://www.adyen.help cannot be autofilled. When you click sign-in, there's a popup for the credentials. Even though I get the 1Password logo in the password field, autofill does nothing. I have to type or drag/drop from the extension's own popup.


1Password Version: Not Provided
Extension Version: 2.3.7
OS Version: Windows 11
Browser:_ Firefox

6 Replies

  • Former Member's avatar
    Former Member

    @faubt Filling did work for me, but perhaps I was routed to a different sign-in form. Whatever the case, I'm glad things are working well for you now. Please let us know if you need any more help!

  • Former Member's avatar
    Former Member

    Hi,

    I figured it out. The login popup is coming from adyen.zendesk.com. If that is not on on the 1Password item as a website, then the autofill doesn't work.
    By putting both http://www.adyen.help and adyen.zendesk.com on my login item, the autofill now works.

  • Former Member's avatar
    Former Member

    Hi,

    Nope, doesn't work in a fresh profile of Firefox either. This is the only site I can't autofill in right now.
    I will take the screen recording when I have a few minutes.

  • Former Member's avatar
    Former Member

    @faubt In the video, I was using the extension in Chrome but it's the same version extension in Firefox and I've confirmed that both fill fine for me. I'm curious, do you have trouble filling on any other sites? If you create a brand new profile in Firefox and install only 1Password in it, are you able to fill your login on https://www.adyen.help? If not, can you take a screen recording and share it with us?

    You can attach the video via a link or send it in an email message addressed to mailto:support+forum@1password.com. If you send an email, please include:

    • A link to this thread: https://1password.community/discussion/132636/cannot-auto-fill-on-adyen-help#latest
    • Your forum username: faubt

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

  • Former Member's avatar
    Former Member

    Hi,

    Still not working. Followed manual and also created a new login directly in the 1Password app. Neither worked.
    I couldn't tell, were you using Firefox in your video?

  • Former Member's avatar
    Former Member

    Hey @faubt, I took a look at the form on your site. I was able to fill a test login on it without any issues. Here's a video: https://share.cleanshot.com/6Abzt3

    Can you manually save a new login for the site and then see if that fills? Here's how to manually save a login: https://support.1password.com/save-login-manually/

    Please let us know how that goes.

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https://www.adyen.help cannot be autofilled. When you click sign-in, there's a popup for the credentials. Even though I get the 1Password logo in the password field, autofill does nothing. I have to type or drag/drop from the extension's own popup.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.3.7
\nOS Version: Windows 11
\nBrowser:_ Firefox

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https://www.adyen.help cannot be autofilled. When you click sign-in, there's a popup for the credentials. Even though I get the 1Password logo in the password field, autofill does nothing. I have to type or drag/drop from the extension's own popup.

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: 2.3.7
\nOS Version: Windows 11
\nBrowser:_ Firefox

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Cannot auto fill on Adyen.help","moderationData":{"__ref":"ModerationData:moderation_data:50052"},"body":"

@faubt Filling did work for me, but perhaps I was routed to a different sign-in form. Whatever the case, I'm glad things are working well for you now. Please let us know if you need any more help!

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Hi,

\n\n

I figured it out. The login popup is coming from adyen.zendesk.com. If that is not on on the 1Password item as a website, then the autofill doesn't work.
\nBy putting both http://www.adyen.help and adyen.zendesk.com on my login item, the autofill now works.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-02T16:41:34.000-07:00","lastPublishTime":"2022-09-02T16:41:34.000-07:00","metrics":{"__typename":"MessageMetrics","views":2},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:50046/message:50051","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"ModerationData:moderation_data:50050":{"__typename":"ModerationData","id":"moderation_data:50050","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:50050":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:-1"},"id":"message:50050","revisionNum":1,"uid":50050,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"parent":{"__ref":"ForumTopicMessage:message:50046"},"conversation":{"__ref":"Conversation:conversation:50046"},"subject":"Re: Cannot auto fill on Adyen.help","moderationData":{"__ref":"ModerationData:moderation_data:50050"},"body":"

Hi,

\n\n

Nope, doesn't work in a fresh profile of Firefox either. This is the only site I can't autofill in right now.
\nI will take the screen recording when I have a few minutes.

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@faubt In the video, I was using the extension in Chrome but it's the same version extension in Firefox and I've confirmed that both fill fine for me. I'm curious, do you have trouble filling on any other sites? If you create a brand new profile in Firefox and install only 1Password in it, are you able to fill your login on https://www.adyen.help? If not, can you take a screen recording and share it with us?

\n\n

You can attach the video via a link or send it in an email message addressed to mailto:support+forum@1password.com. If you send an email, please include:

\n\n\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!

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Hi,

\n\n

Still not working. Followed manual and also created a new login directly in the 1Password app. Neither worked.
\nI couldn't tell, were you using Firefox in your video?

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Hey @faubt, I took a look at the form on your site. I was able to fill a test login on it without any issues. Here's a video: https://share.cleanshot.com/6Abzt3

\n\n

Can you manually save a new login for the site and then see if that fills? Here's how to manually save a login: https://support.1password.com/save-login-manually/

\n\n

Please let us know how that goes.

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