Forum Discussion

2oe's avatar
2oe
New Contributor
9 months ago

downgrading family account to individual

i've subscribed 1 year family after my 1 year individual one has ended, i was going to share with my friend but things didn't go well so i wanna ask if it's possible to downgrade the subscription to individual ? and if so is it possible to refund the difference of price ?

i should mention that i have subscribed through app store (IOS)

discussion
family

3 Replies

  • ironmobius21's avatar
    ironmobius21
    New Contributor
    22 days ago

    hi 1P_SimonH​ may I ask for your help downgrading my account from Family to individual. I have sent several emails to support and I have not received any reply from them. I have multiple tickets open.

    • 1P_SimonH's avatar
      1P_SimonH
      Icon for Community Manager rankCommunity Manager
      21 days ago

      Hi ironmobius21​ 👋

      I'm sorry for the wait and appreciate your patience. I've nudged the team to send a reply!

  • 1P_SimonH's avatar
    1P_SimonH
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi 2oe​,

    You can absolutely do that and you will get a prorated refund. 

    Because this will involve confirming you are the account owner and billing details, please email us at support@1password.com and we'll be happy to get you switched over!