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Forum Discussion
Yoriz
4 years agoNew Contributor
Cannot auto unlock broswer extension on Windows
I'm using Chrome before, if I close and reopen it, 1Password extension on Chrome will be auto unlocked.
Now I change to 'catsxp' (which is also a Chromium broswer, website is https://www.catsxp.com...
ag_mike_d
1Password Team
4 years agoHello @MrUrf, thanks for reaching out.
It sounds like the connection between the app and browsers is not active. With regard to Windows Hello, when things are working as expected, the browser extension calls back to the app to unlock with Windows Hello. Windows Hello is not available when using 1Password in the browser in a standalone manner. To help troubleshoot, I first like to ask that you check both browsers and confirm that app integration is enabled:
1. Open your browser, right-click the 1Password icon in the address bar, and choose Settings.
2. Under the General heading, enable Integrate with 1Password app as needed.
If this is already enabled and you're still having troubles, can you send a 1Password diagnostics report and the console logs from each browser via email to support+windows@1Password.com so we can help to investigate? Please do not post these details in the forums.
Can you also include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox. Thank you!