Cannot connect to browser

ryan_short

That would be expected behavior as in moving to /Applications helped. I'm glad you were able to sort the trouble.

markbot

If you've not emailed us please do so. My colleagues are gathering data on users experiencing this.

1. Open 1Password.
2. Press command and comma. The 1Password preferences will open.
3. Tap Advanced.
4. Click Send Diagnostics.
5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

• Your forum username: markbot

• A link to this thread: https://1password.community/discussion/comment/667144/#Comment_667144

• Please do not post your diagnostic report to the forum. This is for your privacy and security.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I had this issue too, I found it would happen if I have installed Firefox in ~/Applications. When I reinstalled Firefox in the /Applications directory it connected properly.

I'm having the same problem with Firefox 107.1, 1Password 8.9.10 and extension 2.5.0

1P_Dave

Will do when I get home.

FWIW, I was just looking at the details of the 1Password Firefox extension and it looks like it was updated on December 6 which is exactly when I started experiencing this issue. I'm thinking something broke with that update.

Version
2.5.0

Last Updated
December 6, 2022

@JRok77

I'm sorry that you're also running into the issue. Can you try the following steps:

1. Close all open web browsers.
2. Right-click on the 1Password icon at the top of your Mac's screen and then click Quit. Wait until the icon disappears.
3. Double-click on 1Password from your Mac's Application folder.
4. Open your web browser.

If that doesn't fix the issue then I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/135815/cannot-connect-to-browser
• Your forum username: JRok77
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

The report will be in zip format. Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I'm experiencing the same thing. When 1Password times out, I have to enter the master password twice - once in the app and again in the browser extension. Firefox is fully up to date.

@rthiker

We may need to take a deeper dive here if you've tried those steps. Please email us using support+forum@1password.com. Be sure to use the email address tied to the account in question.

While Firefox did update , every time I want to autofill I have to re enter the 1Password, password. Safari keeps giving me the message I attached earlier and the fix suggested, with the copy and paste to terminal, has not worked. Any other suggestions.

Please continue the discussion here in this topic. There is not need to create multiple topics.

https://1password.community/discussion/135816/safari-browser-will-not-update-to-1password-extension-2-50#latest