Forum Discussion

hazlebury's avatar
hazlebury
New Contributor
10 months ago

Cannot drag items in app from Employee to Private

I am admin of both, yet when I drag the item within the app, there is no error message and the item does not move.

1Password Version: 8.10.52
Extension Version: na
OS Version: Sequoia
Browser: na

macos

3 Replies

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 months ago

    hazlebury

    Thank you for the update. Please continue working with our support team over email so that they can further investigate the issue that you're running into.

    -Dave

  • hazlebury's avatar
    hazlebury
    New Contributor
    10 months ago

    Support have responded directly with the answer that dragging sometimes doesn’t really work.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    10 months ago

    Hello hazlebury! 👋

    I'm sorry that you're running into issues when moving an item. Just to confirm, are you trying to move the items from your work account to a personal account using the 1Password for Mac desktop app? When you first drag and drop the item do you see the following prompt:

    Or does this prompt not appear at all? Can you check the following:

    1. Make sure that the account that you're trying to move the item to isn't frozen: If your 1Password account is frozen
    2. Are you able to move the item if you right-click on the item and then click Move?

    -Dave