Cannot drag items in app from Employee to Private

hazlebury

Thank you for the update. Please continue working with our support team over email so that they can further investigate the issue that you're running into.

-Dave

Support have responded directly with the answer that dragging sometimes doesn’t really work.

Hello hazlebury! 👋

I'm sorry that you're running into issues when moving an item. Just to confirm, are you trying to move the items from your work account to a personal account using the 1Password for Mac desktop app? When you first drag and drop the item do you see the following prompt:

Or does this prompt not appear at all? Can you check the following:

1. Make sure that the account that you're trying to move the item to isn't frozen: If your 1Password account is frozen
2. Are you able to move the item if you right-click on the item and then click Move?

-Dave