Forum Discussion

Former Member's avatar
Former Member
4 years ago

Cannot edit notes in a specific record from Mac. I can do so on my iPhone by pressing "Tap to Edit"

One of my 1P records has three paragraphs in the Notes field, viewable when I look at the record. When I attempt to edit the notes, only the first paragraph appears. I can do this from my iPhone, by pressing "Tap to Edit."


1Password Version: 7.9.2
Extension Version: 2.2.3
OS Version: 12.2

3 Replies

  • @bwofford

    I'm happy to hear that everything is working again. If the issue returns then please let us know and we can investigate further. 😊

  • Former Member's avatar
    Former Member

    Thanks for your reply, Jack. Later in the day, I reopened 1P to update a different record and the behavior was normal. I checked the record that prompted my query and it, too, behaved normally. Obviously I cannot account for that one-time experience but I will definitely refer back to this exchange if I observe the behavior going forward. I make extensive use of the Notes field, as 1P has evolved as my go-to platform for much more than just passwords! Cheers.

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team

    Hi @bwofford:

    I'm sorry you're running into trouble here. I think taking a closer look at the item in question might be the best bet here.

    To protect your privacy, this would be best discussed over email. Please send us an email at support+forum@1password.com. Include:

    After emailing in, you'll receive a reply from BitBot with a support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to connect your conversation here, with your email thread. Thanks!

    Jack