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Forum Discussion
Former Member
2 years agoCannot enable touch id
I have seen many threads on this and tried every suggestion I found. However, touch id is still grayed out in the Security settings.
I followed https://1password.community/discussion/136566/touch-...
1P_Dave
Moderator
2 years agoHello @schlameel! 👋
I'm sorry that you're unable to turn on Touch ID unlock for 1Password. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/142006/cannot-enable-touch-id
- Your forum username:
schlameel - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave