Forum Discussion

Former Member

2 years ago

Cannot enable touch id

I have seen many threads on this and tried every suggestion I found. However, touch id is still grayed out in the Security settings. I followed https://1password.community/discussion/136566/touch-...

macos

Former Member

2 years ago

Thanks for the help Dave. The support ID is [#QRP-72593-965].

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However, touch id is still grayed out in the Security settings. \n\n I followed https://1password.community/discussion/136566/touch-...","body@stringLength":"501","rawBody":"

I have seen many threads on this and tried every suggestion I found. However, touch id is still grayed out in the Security settings.

\n\n

I followed this to no avail.

\n\n

1Password Version: 1Password for Mac 8.10.13 (81013005)
\nExtension Version: Firefox:21400102, on STABLE channel; Safari 2.14.1
\nOS Version: 13.5 (22G74)
\nBrowser: Firefox / Safari

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I have seen many threads on this and tried every suggestion I found. However, touch id is still grayed out in the Security settings.

\n\n

I followed https://1password.community/discussion/136566/touch-id-option-on-mac-is-grayed-out to no avail.

\n\n

1Password Version: 1Password for Mac 8.10.13 (81013005)
\nExtension Version: Firefox:21400102, on STABLE channel; Safari 2.14.1
\nOS Version: 13.5 (22G74)
\nBrowser: Firefox / Safari

"},"Conversation:conversation:36217":{"__typename":"Conversation","id":"conversation:36217","solved":false,"topic":{"__ref":"ForumTopicMessage:message:36217"},"lastPostingActivityTime":"2023-08-31T11:29:26.000-07:00","lastPostTime":"2023-08-31T11:29:26.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:36217":{"__typename":"ModerationData","id":"moderation_data:36217","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:36217_1":{"__typename":"Revision","id":"revision:36217_1","lastEditTime":"2023-08-30T14:42:51.000-07:00"},"ForumReplyMessage:message:36219":{"__typename":"ForumReplyMessage","id":"message:36219","conversation":{"__ref":"Conversation:conversation:36217"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:36217/message:36219","revisionNum":1,"uid":36219,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Cannot enable touch id","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:36219"},"parent":{"__ref":"ForumTopicMessage:message:36217"},"body":"

Thanks for the help Dave. The support ID is [#QRP-72593-965].

","body@stringLength":"68","rawBody":"

Thanks for the help Dave. The support ID is [#QRP-72593-965].

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