Forum Discussion

xraydoug's avatar
xraydoug
New Contributor
10 months ago

Cannot export data - internet error

I am trying to export my 1Password data. However, I am consistently getting "Export Failed. Check your internet connection and try again." My internet connection is working fine. I have tried it both...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
10 months ago

Hello xraydoug! 👋

I'm sorry that you're running into issues when exporting a 1PUX file. I see that you're running macOS 15 Sequoia and the team is currently aware of an issue where users might see an incorrect export failure message about their internet connection when the 1Password app doesn't have Full Disk Access. Can you try these steps:

  1. Click the  Apple menu and then click System Settings.
  2. Choose the Privacy & Security tab and choose Full Disk Access.
  3. Click the + add button and choose 1Password.app from the Applications folder in the dialog box that appears. Click Open.
  4. Choose Quit & Reopen when prompted.
  5. Try exporting again.

If you still see the same message then let me know.

-Dave

ref: dev/core/core#32840