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Forum Discussion
Cannot get touch id to work in 1password because it is greyed out
I followed all the steps in https://1password.community/discussion/136566/touch-id-option-on-mac-is-grayed-out. Nothing worked. I have no idea how to get touch id to be available.
1Password ...
1P_Tommy
Moderator
ModeratorDid you also submit a diagnostic report to the team? If not, please do so. Here are the instructions again.
Create a diagnostics report from your device:
- Open 1Password.
- Press command and comma. The 1Password Preferences/Settings will open.
- Click Advanced.
- Click Send Diagnostics.
- Click Reveal to locate the report in your Downloads folder.
Attach the diagnostics to an email message addressed to support+forum@1password.com.
- Your forum username:
MelonBiathlon A link to this thread:
https://1password.community/discussion/145071/cannot-get-touch-id-to-work-in-1password-because-it-is-greyed-out#latestPlease do not post your diagnostic report to the forum. This is for your privacy and security.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
