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Former Member's avatar
Former Member
4 years ago

Cannot Login to WindowsAPP - but WEB works fine

Hello, after reset my password I have an issue to logon at the windows app. The message i get is: This did not work. Check your password and try again When I use the web app - password is ok...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
4 years ago

Hi @Innex,

Sorry to hear of the troubles you are experiencing with your account password and the Windows app. I'm glad to hear you are able to use this new password when signing to the web app.

Please sure that you have saved an updated copy of your Emergency Kit and record your new password on it, so that you always have access to your account. If you lose your Secret Key or account password, we cannot restore it for you or help you recover your account.

Get to know your Emergency Kit

Then you can follow this guide to reset the app: How to reset the 1Password app on a specific device

Please let us know if you have any further troubles. We'll be happy to help!