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Former Member's avatar
Former Member
4 years ago

Cannot Login to WindowsAPP - but WEB works fine

Hello, after reset my password I have an issue to logon at the windows app. The message i get is: This did not work. Check your password and try again When I use the web app - password is ok...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
4 years ago

Hello jebr,

Thanks for your message. Based on your description, this sounds like a possible issue with your proxy.

Can you follow the below steps and let us know if this helps:
1. Launch 1Password 8 and click the vertical ellipsis (⋮) and select Settings or (Ctrl + Comma (,)).
2. Go to the Advanced tab and scroll down to Proxy and uncheck Auto-detect network settings.
3. Completely exit 1Password by right-clicking the 1Password icon in the system tray > Quit.
4. Relaunch 1Password 8 and enter your account password.

If you continue to have issues afterwards, can you send a 1Password diagnostics report via email to support+windows@1Password.com so we can help to investigate? Please do not post these details in the forums.

If you could also include a link to this thread along with your forum handle so we know it's you when we see your report in our inbox. Thank you!