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Former Member's avatar
Former Member
4 years ago

Cannot open application, getting this error: "The application '1Password 7.app' can't be opened."

After a reboot of my work laptop, I now cannot open the 1Password 7 application. I receive this error when I try to do so: "The application '1Password 7.app' can't be opened." I did get a message...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 years ago

Hello @moerex! 👋

I'm sorry to hear that you're having trouble opening 1Password for Mac after an update. It sounds like something went wrong with the update and the steps below will get you up and running with the latest version of 1Password from our website (don't worry, your data is stored in a separate location and is safe):

  1. Quit all open web browsers.
  2. Drag 1Password from the Applications folder to the Trash. Do not use an "app cleaner" or "uninstaller" tool to remove the app or additional files. If prompted, enter the password you use to sign in to your Mac.
  3. Restart your Mac.
  4. Download the latest version of 1Password from the 1Password website.
  5. Quit any open web browsers and then install 1Password.
  6. Open and unlock 1Password before opening your web browser.

Let me know if you run into any issues. 😊