Forum Discussion

immick's avatar
immick
New Member
2 days ago

Cannot save some other preset

Hello! Can I ask what's wrong with your Windows app?! I'm trying to set Convenient preset at the Security Settings but it doesn't save it! 1Password for Windows 8.12.21 (81221001) Thank you!
windows
Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
2 hours ago

Hi immick​,

It certainly seems like something isn't working as expected. I'd like to ask you to recreate the behaviour in the app on your Windows PC, then create and share a 1Password diagnostics report:

Send a diagnostics report (Windows)

Attach the diagnostics to an email message addressed to support@1password.com. With your email please include:

- A link to this thread: https://www.1password.community/discussions/1password/cannot-save-some-other-preset/170535

- Your forum username: immick

You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!