Unable to unlock test account after restoring a backup
Hi everyone,
in the last couple of days I had to restore my iPhone 2 times and I always restored a backup. After the 1Password app was restored I couldn’t unlock my test account with passkey saved in iCloud Keychain due to error “login failed.try again later or contact support”. The first time I thought was a coincidence and I deleted and created a new test account, but it happened again after another restore.
Is that normal?
1Password Version: 8.10.18 Extension Version: Not Provided OS Version: iOS 17 Browser: Safari
Our development team are actively investigating this issue signing in after restoring from a backup. In the meantime, it seems that signing out and back in to your unlock with passkeys account should get everything working again as expected: Sign out of 1Password.
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Mac app rejecting my assigned key. Am user since 2010.","id":"message:92301","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:92301","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:92301"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:92301"},"body":"
I just opened a 1P7 trial account, downloaded the credentials, then downloaded the app from the Apple store to my 12.3.1 OS. I am using the last supported desktop version 6.8.9. I am using version 6 for iOS, iPadOS and 1P4 for Windows 10/11. They all need to be updated to 1P7.
\n\n
When I open the 1P7 app on OS 12.3.1 and enter my credentials manually, it gives several error messages: \n\"The server not be found\"; \n\"Check your email and Secret Key. The Secret Key for this email address should start with: A3-P.... We were unable to verify your credentials...\"
\n\n
My EKit starts with A3-K.. not A3-P...
\n\n
I do not use Dropbox or iCloud. I need to this version up and running on several platforms, OS, iOS, iPadOS and Windows 10/11. They need to all work together, but I'd be happy with 12.3.1.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: 12.3.1
","body@stringLength":"985","rawBody":"
I just opened a 1P7 trial account, downloaded the credentials, then downloaded the app from the Apple store to my 12.3.1 OS. I am using the last supported desktop version 6.8.9. I am using version 6 for iOS, iPadOS and 1P4 for Windows 10/11. They all need to be updated to 1P7.
\n\n
When I open the 1P7 app on OS 12.3.1 and enter my credentials manually, it gives several error messages: \n\"The server not be found\"; \n\"Check your email and Secret Key. The Secret Key for this email address should start with: A3-P.... We were unable to verify your credentials...\"
\n\n
My EKit starts with A3-K.. not A3-P...
\n\n
I do not use Dropbox or iCloud. I need to this version up and running on several platforms, OS, iOS, iPadOS and Windows 10/11. They need to all work together, but I'd be happy with 12.3.1.
\n\n\n\n
1Password Version: Not Provided \nExtension Version: Not Provided \nOS Version: 12.3.1
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Cannot setup 1P7 trial on any platform. Mac app rejecting my assigned key. Am user since 2010.","moderationData":{"__ref":"ModerationData:moderation_data:92304"},"body":"
@yosemite4
\n\n
I see you are in contact will a colleague via email. Please continue that discussion. I am going to close this topic to prevent duplication of efforts.
\n\n
ref: PCT-24663-543
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Here's a step-by-step illustration.
\n\n
1Password 7 exists as an icon only (see top image).I don't use iCloud, Dropbox, and the manual entry of my Password 6 key failed. My vault is standalone on my old Mac with OS High Sierra. I'm using a brand new MAC with copies of 1 Password6 and 7, neither of which work (see graphic). I can't run the diagnostic because I can't get into the 1Password 7 app.
\n\n
I received a discount offer for three years, but can't set up an individual trial account because there is a frozen individual account using my email.
\n\n
I am using 1Password Version 7.9.5 on my iPhone. I don't know if that version is connected to the online frozen account, which may have been set up in 2018 and by support staff because of difficulties I was having with 1Password in 2018. I don't know. \n
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Hello @yosemite4! 👋
\n\n
I'm sorry to hear that you're having trouble upgrading to 1Password 7 and a 1Password account. I'd like to ask you to create a diagnostics report from your Mac:
Please do not post your diagnostic report to the forum. This is for your privacy and security.
\n
\n\n
The report will be in zip format. Please send the entire file.
\n\n
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
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1p_jac1Password Team
