Forum Discussion

tabrook's avatar
tabrook
New Contributor
2 years ago

Cannot turn on Touch ID

I have 2 Macs One for Work and One Personal. I just got my Personal back from Apple and of c course it was white clean of all information as his Apple policy. I attempted to install one password eigh...
macos
wrybit's avatar
wrybit
New Contributor
7 months ago

Hey 1P_Dave and 1P_Tommy 

got the same strange issue. Checkbox is Disabled. Works fine to unlock mac etc.
Followed the guide here, still the same issue. What should I do?

Greez Jens

1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
7 months ago

wrybit 

I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/cannot-turn-on-touch-id/61586/replies/152221
  • Your forum username: wrybit


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!