Forum Discussion

tabrook

New Contributor

2 years ago

Cannot turn on Touch ID

macos

wrybit

New Contributor

3 months ago

Hey 1P_Dave and 1P_Tommy

got the same strange issue. Checkbox is Disabled. Works fine to unlock mac etc.
Followed the guide here, still the same issue. What should I do?

Greez Jens

1P_Tommy

Moderator

3 months ago

wrybit

I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

A link to this thread: https://www.1password.community/discussions/1password/cannot-turn-on-touch-id/61586/replies/152221
Your forum username: wrybit

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

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I just got my Personal back from Apple and of c course it was white clean of all information as his Apple policy. I attempted to install one password eigh...","body@stringLength":"623","rawBody":"

I have 2 Macs One for Work and One Personal. I just got my Personal back from Apple and of c course it was white clean of all information as his Apple policy. I attempted to install one password eight for Mac and everything went fine. I got to set up with my touch. ID is refusing to activate. It's grayed I have deleted 1password and reinstalled it..no luck

\n\n

1Password Version: 1Password for Mac 8.10.30 (81030032)
\nExtension Version: 22300302, on STABLE channel
\nOS Version: 14.4.1 (23E224)
\nBrowser: Version 124.0.6367.118 (Official Build) (arm64)

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wrybit

A link to this thread: https://www.1password.community/discussions/1password/cannot-turn-on-touch-id/61586/replies/152221
Your forum username: wrybit

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Hey 1P_Dave and 1P_Tommy

got the same strange issue. Checkbox is Disabled. Works fine to unlock mac etc.
Followed the guide here, still the same issue. What should I do?

Greez Jens

","body@stringLength":"585","rawBody":"

Hey and

got the same strange issue. Checkbox is Disabled. Works fine to unlock mac etc.
Followed the guide here, still the same issue. What should I do?

Greez Jens

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