Forum Discussion
rvosatka
4 years agoNew Contributor
No option to use TouchID to unlock 1Password browser extension
Hello -
I cannot seem to get the option to use TouchID to open the 1Password Browser extension under Brave Browser and Edge. This is on Windows10 and a "family" 1Password account. I had a simila...
got the same strange issue. Checkbox is Disabled. Works fine to unlock mac etc.
Followed the guide here, still the same issue. What should I do?
Greez Jens
I'd like to ask you to create a diagnostics report from your Mac:
Send a diagnostics report (Mac)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: https://www.1password.community/discussions/1password/cannot-turn-on-touch-id/61586/replies/152221
- Your forum username: wrybit
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!