Forum Discussion

PastaShock's avatar
PastaShock
Frequent Contributor
3 years ago

Cannot unlock 1Password with Apple Watch

I am using the 1Password plugin in Safari and when I try to unlock it, I get a pop that tells me to unlock it using my Apple Watch or I can click on the Use Master Password. I never get a popup on...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
3 years ago

PastaShock

It sounds like you're experiencing an issue that started for some back with the introduction of Ventura. I'd need a diagnostics report to confirm, but usually the sign is the the watch will disappear from within 1Password settings and after some period of time it will return. I've seen an average of 14 minutes to as long as an hour. We've reported this to Apple as a bug. I've talked with several folks and the trouble has extended into Sonoma.

Would you like to submit a diagnostics report from your device? If so,

  1. Open 1Password.
  2. Press command and comma. The 1Password preferences will open.
  3. Tap Advanced.
  4. Click Send Diagnostics.
  5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thank you very much!