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Forum Discussion
Former Member
3 years agoCannot unlock after Time Machine restore to a new MacBook
I did a TM restore of my current MacBook to my new one, and I cannot unlock 1Password application. I am 100% certain the password is correct (I can see it).
1Password Version: 8.9.12
Extensi...
1P_Dave
Moderator
3 years agoHello @1passwordthug!
I'm sorry that you're unable to unlock 1Password after restoring from a Time Machine backup. I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/136808/cannot-unlock-after-time-machine-restore-to-a-new-macbook
- Your forum username:
1Passwordthug - Please do not post your diagnostic report to the forum. This is for your privacy and security.
The report will be in zip format. Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!