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Forum Discussion
Cannot Unlock Touch ID
Settings / Security / Unlock Touch ID . . . the check box is grayed out. I have seen other posts about this issue and have tried the suggested fixes without success. Welcoming any advice.
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GreyM1P
1Password Team
1Password TeamHi there Virgo1957
It's hard to say for sure what's causing this without some more information, so I'd like to ask you to create a diagnostics report from your Mac:
☞ Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com. With your email please include:
- A link to this thread:
https://1password.community/discussion/145249/cannot-unlock-touch-id#latest - Your forum username:
Virgo1957
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
— Grey
